Reservations Agent

Mandarin Oriental Hotel Group Limited; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel group in Riyadh is seeking a Reservations Agent to enhance guest satisfaction. Responsibilities include managing room and service reservations, greeting guests warmly, and ensuring smooth communication. Ideal candidates should have excellent customer service skills, attention to detail, and experience in hospitality. This role comes with a competitive salary, health insurance, and impressive colleague wellness programs.

Benefits

MOstay program

Health insurance

Competitive salary

Qualifications

• Experience in a similar role in hospitality.
• Ability to handle reservations efficiently.
• Strong verbal communication skills.

Responsibilities

• Create and manage guest reservations for Rooms, F&B, and Spa.
• Provide excellent customer service and respond to inquiries.
• Maintain effective communication with team members.

Skills

Customer service

Communication skills

Attention to detail

Job description

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh– Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental’s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Revenue Department in Riyadh, the Reservations Agent is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice, recognizing and anticipating individual guest needs while ensuring a complete follow up. Reservations Services Agent will assist our guests and colleagues in emergency by distributing our emails, alerts, and messages in timely manner. You will be responsible to maintain effective communication on all reservations made (including Rooms, Food and Beverage and Spa) to ensure smooth and efficient service delivery.

As Reservations Agent, you will beresponsiblefor the following duties:

• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.

As Reservations Agent, weexpectfrom you:

• Answer hotel’s main telephone number and connect guest and colleagues to the correct telephone extension.
• Greet all callers with warm and sincere greeting.
• Process and confirm guest reservations made by clients for Rooms, F&B and Spa.
• Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Maintain established filing system for all correspondence and collate reports as required by Revenue & Reservations Manager or Assistant Manager.
• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.

• Ensures an excellent working relationship with all colleagues within the hotel.
• Joint Sales calls with team as required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Benefits:

• A competitive salary.
• A competitive incentive.
• Health insurance.

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