Remote & On-Site IT Network Support Specialist

FedEx; Saudi Arabia; On-site; SAR 112,000 - 169,000; Full time

Job summary

A global logistics company is seeking an IT Support Technician in Saudi Arabia. This role involves providing remote, on-site, or depot technical support to staff and customers. Responsibilities include troubleshooting hardware and software issues and managing IT procurement. Candidates should possess strong networking skills, familiarity with Microsoft 365, and excellent communication abilities to ensure service quality. The company offers a diverse and inclusive work environment, emphasizing career growth and customer satisfaction.

Qualifications

• Understanding of network infrastructure (LAN/WAN, TCP/IP, VPN).
• Ability to troubleshoot and maintain workstations, printers, and peripheral devices.
• Experience with Windows Server, Active Directory, DNS, DHCP.
• Familiarity with Microsoft 365.

Responsibilities

• Provide remote, on-site, or depot technical support.
• Handle IT hardware/software purchasing and vendor coordination.
• Maintain accurate records of configurations and support tickets.

Skills

Networking Knowledge

Hardware Support

Server & Systems Administration

Cloud & Productivity Tools

Security Awareness

Incident & Problem Management

Documentation

Project Management

Teamwork & Communication

Customer Service Orientation

Tools

Cisco Certification

Microsoft 365

Job description

A global logistics company is seeking an IT Support Technician in Saudi Arabia. This role involves providing remote, on-site, or depot technical support to staff and customers. Responsibilities include troubleshooting hardware and software issues and managing IT procurement. Candidates should possess strong networking skills, familiarity with Microsoft 365, and excellent communication abilities to ensure service quality. The company offers a diverse and inclusive work environment, emphasizing career growth and customer satisfaction.