Regional IT Support Specialist East (2023289)

Nahdi; Eastern Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A major regional healthcare company in Saudi Arabia is seeking a Regional IT Support Specialist. You will provide daily technical support to corporate and pharmacy regional users, ensuring smooth operations. Responsibilities include managing office services, collaborating on IT projects, and maintaining user satisfaction. The ideal candidate should have a BSc in IT and 0-3 years of experience with skills in MS Office, networking, and IT infrastructure. This role offers a 5-day working week with on-call requirements.

Qualifications

• 0-3 years of experience in IT support.

Responsibilities

• Provide daily technical support for regional users.
• Monitor and support office services and infrastructure devices.
• Collaborate with third parties during project implementations.

Skills

MS Office Suite

Networking Basics

Windows installation

Infrastructure Knowledge

Education

BSc in IT (or related)

Job description

Regional IT Support Specialist East (2023289)

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Job Description

Provide daily technical support for regional users at corporate regional offices as well as pharmacies to ensure all regional employees and locations are sustainably up and running as needed.

Accountabilities

Supporting daily operation of corporate users at branch offices and maintenance offices monitoring and support office services, network, IP phones, Meeting rooms, Printing and infrastructure devices.

Implement IT Corporate projects and ensure End users devices (Corporate & Stores) compliance with IT standards and policies.

Act as a point of contact for Nahdi internal department and third level of escalation, receiving the escalations in case of third-party SLA breaching cases.

Collaborate with the third parties during the project implementations for stores operations (new retail applications, pharmacies HW and technology refreshment)

Support in the execution and the development part of stores operations at offices and then hand it over to the third parties (retail applications preparation, devices configuration for new openings, ROBOT, QMS, Drive Thru. Etc.)

Testing new systems and applications patches before deployment to ensure applications of operations excellence and quality control standards.

Conducting regular site visits to all assigned regional stores, to ensure good relationship with end users and maintain their satisfaction and NPS.

Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned

Working Days: 5 Working Days

Days off: 2 Days Off

Working Hours: 8:00 AM – 6:00 PM (1 hour break) (on call 24/7)

Job Requirement

Education

BSc in IT (or related)

Experience

0-3 Years of Experience

Skills

• MS Office Suite
• Networking Basics
• Windows installation
• Infrastructure Knowledge

Certifications

Certified ITIL Foundation, and SC-OSA Inter mediate Level