Quality Assurance Specialist

Tamimi Commercial; Al Khobar; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading commercial firm in Saudi Arabia is looking for a Quality Specialist to ensure product and service quality. The ideal candidate will monitor quality standards, address customer complaints, and support compliance with regulations. A diploma or bachelor’s degree is required, along with 1-2 years of relevant experience. Strong analytical skills and familiarity with quality management systems are essential.

Qualifications

• 1-2 years of experience in quality assurance, compliance, or a similar role.
• Certification as a Certified Quality lead audit or Certified Quality Technician preferred.
• Familiarity with quality management systems and ISO standards.

Responsibilities

• Monitor and maintain product and service quality standards.
• Investigate and analyze customer complaints related to quality.
• Ensure compliance with regulatory and company quality standards.
• Support continuous improvement initiatives by analyzing data.
• Work closely with suppliers to assess quality performance.

Skills

Analytical skills

Problem-solving

Attention to detail

Education

Diploma or bachelor’s degree in a related field

Tools

Quality management systems (QMS)

ISO standards

Data analysis tools

Job description

The Quality Specialist is responsible for monitoring and maintaining product and service quality standards to enhance customer satisfaction and ensure compliance with regulatory and company standards. This role involves supporting the commercial teams by identifying improvement areas, implementing quality control measures, and coordinating corrective actions to ensure consistent quality in products, processes, and services.

Key Responsibilities:

• Quality Monitoring & Inspection: Perform regular checks on commercial products and services, ensuring they meet company quality standards and specifications. Collaborate with suppliers and vendors to address quality concerns.
• Customer Complaint Handling: Investigate and analyze customer complaints related to product quality or service. Identify root causes and work with relevant teams to implement corrective actions to prevent recurrence.
• Documentation & Compliance: Ensure all documentation related to quality standards, audits, and corrective actions is accurately maintained. Support compliance with applicable regulations, industry standards, and company policies.
• Process Improvement: Support continuous improvement initiatives by analyzing data, identifying areas for enhancement, and suggesting process adjustments to improve efficiency, reduce costs, and increase customer satisfaction.
• Supplier & Vendor Management: Work closely with the purchasing team to assess and monitor supplier quality performance, ensure supplier compliance with company standards, and support supplier audits.
• Training & Support: Provide training to the employees and support teams on quality standards, policies, and procedures. Promote a quality-focused culture across departments to enhance awareness and commitment.

Key Performance Indicators (KPIs):

• Customer Complaint Resolution Time: Achieve an average resolution time of 7 working days for customer complaints.
• Product Return Rate: Maintain a product return rate of X% (set by management) or below.
• Compliance Rate: Ensure 100% compliance with regulatory and company quality standards.
• Supplier Quality Compliance: Achieve X% (set by management) of suppliers meeting company quality standards consistently.
• Process Improvement Initiatives: Successfully implement X (set by management) quality improvement initiatives per year.

Minimum Qualifications:

• Education: Diploma or bachelor’s degree in a related field.
• Experience: Minimum 1-2 years of experience in quality assurance, compliance, or a similar role in a commercial or retail environment.
• Certifications: Certification as a Certified Quality lead audit, Certified Quality Technician, or similar is preferred.

Knowledge, Skills, and Abilities:

• Technical Knowledge: Familiarity with quality management systems (QMS), ISO standards, and data analysis tools.
• Skills: Strong analytical skills, problem-solving, and attention to detail with the ability to work across various departments.
• Abilities: Capable of managing multiple tasks effectively and working in a fast-paced commercial environment.

Language & Communication Skills:

• Language Requirements: Fluent in English; proficiency in additional languages is a plus.
• Communication Skills: Excellent verbal and written communication skills, with the ability to work effectively with internal teams and external partners.