Purchasing Officer – Tamheer Program

Hamad M. Al Rugaib & Sons Trading Co.; Al Khobar; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading trading company in Saudi Arabia is seeking a Customer Service Representative to respond to inquiries via phone, email, and chat. The ideal candidate will have a Bachelor's degree and strong communication skills, with the ability to manage multiple tasks in a fast-paced environment. Saudi nationals with less than one year of work experience are encouraged to apply. This position offers a collaborative work environment focused on enhancing customer experience.

Qualifications

• Previous experience in customer service preferred but not mandatory.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with order status updates.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Collaborate with other departments to enhance customer experience.
• Continuously improve service processes.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Attention to detail

Ability to manage multiple tasks

Education

Bachelor's degree or equivalent

Job description

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Assist customers with order status updates.

Resolve customer complaints and provide appropriate solutions.

Maintain accurate records of customer interactions and transactions.

Collaborate with other departments to enhance the customer experience.

Continuously improve service processes and procedures.

Qualifications

Bachelor’s degree or equivalent.

Previous experience in customer service or a related field preferred but not mandatory.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to work in a fast-paced environment and manage multiple tasks.

Tamheer Program Requirements

Must be a Saudi national.

Must not have more than one year of work experience registered in the General Organization for Social Insurance (GOSI).

Must not be currently enrolled in another Tamheer program.