People & Culture Manager - Fairmont the Red Sea

Accor Hotels; Umluj; On-site; SAR 90,000 - 120,000; Full time

Job summary

A leading hospitality group in Umluj, Saudi Arabia, is seeking a P&C Management professional to oversee team operations and ensure best practices in the People & Culture function. The ideal candidate will have a degree in Business Administration with a focus on People & Culture, combined with at least five years of experience in a 5-star hotel environment. Strong communication and project management skills are essential for this role.

Qualifications

• Minimum 5 years experience in a P&C Management position ideally within a 5-star hotel.
• Must be able to handle multiple projects simultaneously.
• Experience in pre-Opening phases is essential.

Responsibilities

• Oversee the Cluster People & Culture team on daily tasks.
• Conduct exit interviews and manage colleague-related queries.
• Ensure timely completion of appraisals and manage payroll expenses.
• Run the Welfare Committee and oversee monthly reports for P&C.

Skills

Excellent written and verbal communication skills

Understanding of multicultural environments

Team leadership and management

Confidentiality in P&C matters

Project management skills

Microsoft Office proficiency

Education

Degree in Business Administration majoring in People & Culture

Job description

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

THE POSITION

To assist the Cluster People & Culture Director in the smooth running of the P&C function within the hotel, ensuring best practices are followed at all times. To oversee and support the P&C team and accommodation team on their day-to-day tasks.

Key Roles & Responsibilities

• Ensure that all Managers and colleagues follow the correct P&C procedures, and that proper documentation is received
• Conduct exit interviews for colleagues at levels 1 – 7b
• Assist in dealing with all colleagues related queries at all levels
• Ensure that annual and probation period appraisals are completed on time
• Give advice on all disciplinary and grievance issues
• Handles the monthly P&L for payroll and P&C Expenses, review discrepancies and prepare monthly reports in preparation of the BRM
• Monitor and follow up on vacations days/days off with HODs
• To oversee the operation of both cafeterias within the hotel, with the assistance of the Housing Manager
• Responsible for the performance management of the P&C team
• When needed, assist in all recruitment related activities from interviews to onboarding to managing budgets
• Responsible for sending DOF / ADOF the monthly manning forecast 20th of every month
• Responsible for sending DP&C the monthly visa forecast (3 months ahead) for the P&C expense report latest 18th of every month.
• Ensures all JDs, org chart, forms are up to date
• Ensures all BOH areas are up to date, clean, maintained etc. responsible for heading the weekly walk through with P&C coordinator and Accommodation Supervisor
• Oversee the Heartist Committee meeting (Colleague, Food, Accommodation related) on a monthly basis and all issues relating to it
• Assist in the completion of all monthly reports for the Brand Office
• Analyse and complete P&C monthly reports such as P&C Statistics, Turnover, Exit Interview reports
• Oversee accommodation weekly spot-checks
• Run the Welfare Committee
• Attend departmental communication meetings
• Counsel and advise colleagues
• Be the accessible and approachable “first point of contact” for any colleague seeking guidance, support, or clarification
• Demonstrate strong emotional intelligence and handle sensitive conversations with empathy, discretion, and respect
• Provide guidance to HODs and supervisors on handling colleague relations issues professionally and legally

Qualifications

• Excellent written and verbal communication skills
• Understanding and ability to work in a multicultural environment
• Ability to help lead and manage a team
• Foster positive working relationships with colleagues at all levels
• Must be confidential in all People & Culture matters
• Ability to handle a number of projects at one time
• Must be computer literate in Microsoft Office applications
• Degree in Business Administration majoring in People & Culture
• Minimum 5 years experience in a P&C Management position ideally within a 5-star hotel

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.