Patient Relation Specialist

Clay clinic; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A healthcare facility in Jeddah seeks a Patient Relation Specialist to ensure a positive patient experience. Responsibilities include managing patient communication, coordinating appointments, and handling inquiries or complaints. Candidates should possess a bachelor's degree in a relevant field and have at least two years of experience in healthcare services. Strong communication skills and proficiency in MS Office are essential. Fluency in English is required, with Arabic being advantageous.

Qualifications

• Minimum 2 years of experience in healthcare services.
• Calm, patient-friendly attitude.

Responsibilities

• Ensure a positive patient experience throughout their journey.
• Manage appointment scheduling and patient complaints.
• Maintain service quality and standards.
• Coordinate administrative tasks and reporting.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Fluent in English

Proficiency in MS Office and clinic management systems

Education

Bachelor’s degree in Business Administration, Healthcare Management, or related field

Job description

Position: Patient Relation Specialist

Work Type: Full Time 6 days a week

Location: Jeddah

Position Summary

The Patient Relations Specialist is responsible for ensuring a positive patient experience throughout their journey in the clinic. This role focuses on patient communication, service quality, inquiries or complaint handling from Ministry of Health, appointment coordination, and maintaining high patient satisfaction levels. The specialist acts as the primary link between patients and clinic departments to ensure smooth service delivery.

Key Responsibilities

• Patient Experience & Communication
• Appointment & Scheduling Management
• Patient Complaints, MOH Inquiries/Complaints & Resolution
• Service Quality & Standards
• Administrative Coordination & Reporting

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, or related field.
• Minimum 2 years of experience in healthcare services.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a calm, patient-friendly attitude.
• Proficiency in MS Office and clinic management systems.
• Fluent in English; Arabic is an advantage.

Last Date to Apply: 10 December 2025

Expected Start Date: 01 January 2026