Partner Care Team Lead

Ninja; Saudi Arabia; On-site; SAR 100,000 - 150,000; Full time

Job summary

A leading service company in Saudi Arabia is seeking a passionate Partner Care Team Lead to manage their Partner Care team. The role includes improving partner satisfaction and retention, leading the team to ensure high performance, and analyzing data for enhancements. The ideal candidate has over 5 years of experience in partner management and strong interpersonal skills. This position offers a dynamic work environment committed to providing exceptional partner experiences.

Qualifications

• 5+ years of experience in partner management or client services.
• 2+ years of experience in a leadership or supervisory position.
• Strong interpersonal skills focused on relationship-building.
• Ability to analyze data for actionable insights.

Responsibilities

• Lead and mentor the Partner Care team to ensure high performance.
• Implement strategies to improve partner satisfaction and retention.
• Monitor team performance metrics and report on KPIs.
• Act as a liaison between partners and internal teams.
• Conduct training sessions for team members.

Skills

Leadership

Communication

Problem-solving

Data analysis

Customer-centric mindset

Education

Bachelor's degree in Business Administration, Communications, or a related field

Tools

CRM systems

Job description

Partner Care Team Lead

Ninja is looking for a passionate and experienced Partner Care Team Lead to manage our Partner Care team and enhance our relationships with our valuable partners. You will be responsible for ensuring that our partners receive exceptional support and that their needs are met promptly and effectively.

Key Responsibilities

• Lead and mentor the Partner Care team, providing guidance and support to ensure high levels of performance and engagement.
• Develop and implement strategies to improve partner satisfaction and retention through effective communication and support.
• Monitor team performance metrics and provide regular reports to management on key performance indicators (KPIs).
• Act as a liaison between partners and internal teams, ensuring alignment on goals and addressing any partner concerns.
• Develop and maintain strong relationships with key partners to enhance collaboration and partnership synergy.
• Conduct regular training sessions to equip team members with the necessary skills to address partner inquiries and issues effectively.
• Gather and analyze feedback from partners to identify areas for improvement and drive changes within the organization.
• Stay informed of industry trends and best practices to ensure Ninja remains a leader in partner support.

Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field.
• 5+ years of experience in partner management, client services, or a similar role.
• 2+ years of experience in a leadership or supervisory position.
• Strong interpersonal and communication skills, with a focus on relationship‑building.
• Proficient in using CRM systems and other support tools.
• Ability to analyze data and develop actionable insights to improve partner care.
• Highly organized with excellent problem‑solving capabilities.
• A customer‑centric mindset with a passion for delivering exceptional partner experience.