Ops Tech SME, Quick Commerce

Afaq - Warehouse Branch - J02 (Amazon); Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading logistics company in Riyadh is seeking an Operations Tech SME to facilitate smooth technology-enabled operations. The role focuses on troubleshooting system issues and ensuring operational accuracy for successful launches. Ideal candidates will have a Bachelor's degree in a relevant field, 1-5 years of experience in operations or tech coordination, and strong problem-solving skills. This position emphasizes cross-functional collaboration and requires excellent communication skills.

Qualifications

• 1-5 years of experience in operations, technical support, or product/tech coordination roles.
• Experience troubleshooting system or process issues and driving them to resolution.
• Ability to manage multiple priorities in fast-paced and ambiguous environments.

Responsibilities

• Lead operational readiness and support launch activities.
• Diagnose and troubleshoot system issues.
• Monitor performance post-launch and drive timely root-cause resolution.

Skills

Troubleshooting

Data analysis

Communication

Problem-solving

Education

Bachelor’s degree in Engineering, Computer Science, or Operations

Tools

Excel

Job description

Description

We are looking for an Operations Tech SME to support high-growth, technology-enabled operations. In this role, you will act as the bridge between Operations, Product, and Tech teams to ensure smooth launches, stable system workflows, and exceptional customer experience. You will troubleshoot system issues, validate operational accuracy, and support process readiness to enable successful day-one performance for new sites or products.

Key job responsibilities

• Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
• Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer-facing promises.
• Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
• Monitor performance post-launch, elevate issues, and drive timely root‑cause resolution.
• Identify recurring patterns, propose long‑term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.

Basic Qualifications

• Bachelor’s degree in Engineering, Computer Science, Operations, or a related field
• 1–5 years of experience in operations, technical support, or product/tech coordination roles
• Experience troubleshooting system or process issues and driving them to resolution
• Ability to work with data, validate accuracy, and perform basic analysis using Excel or similar tools
• Strong written and verbal communication skills, with the ability to work cross‑functionally
• Ability to manage multiple priorities in fast‑paced and ambiguous environments

Preferred Qualifications

• Experience supporting technology‑enabled operations or launch environments
• Understanding of workflow testing, UAT processes, or structured defect validation
• Ability to analyze root causes, identify patterns, and recommend long‑term improvements
• Experience working with product, tech, or last‑mile/fulfillment teams
• Strong problem‑solving skills with a bias for action and ownership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.