Operations Supervisor – Medina

Afaq - Warehouse Branch (Amazon); Medina; On-site; SAR 35,000 - 45,000; Full time

Job summary

A leading e-commerce company in Medina is seeking a motivated Warehouse Team Leader to drive team performance and ensure quality customer service. Responsibilities include managing and training associates, fulfilling customer orders, and solving logistical challenges. Ideal candidates should be fluent in English, possess Microsoft Office skills, and be flexible with schedules. This role may require lifting and various work hours, including weekends.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• Able to lift up to 49 pounds and stand/walk during shifts lasting up to 12 hours.
• Fluent in English language (Spoken/Written).

Responsibilities

• Motivate a team to meet targets and productivity expectations.
• Manage and train Associates for optimal service delivery.
• Ensure customer orders are fulfilled in line with quality guidelines.
• Provide critical shift related information to management.
• Adjust labor allocation to meet forecasts.
• Solve logistics challenges through data analysis.

Job description

DESCRIPTION

You should be able to motivate a team of individuals to meet targets and productivity expectations in line with company goals. You should be prepared to take responsibility for tracking the attendance and work flow of that team and work alongside the Shift Manager to highlight and rectify issues as they arise.

Key job responsibilities
– Create and cultivate a safe working environment by identifying safety opportunities across your work area
– Manage and train our Associates to help deliver the best service for our customers
– Ensure that customer orders are fulfilled in line with quality and safety guidelines
– Continuously provide critical shift related information to frontline management and operators
– Adjust labor allocation throughout the shifts to meet and exceed plans and forecasts
– Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
– Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization

A day in the life
The Ideal Candidate:

– Demonstrates strong communication skills, a high level of ownership, and a commitment to leading by example. Capable of developing expertise in all operational processes.
– Able to analyze data, motivate team members to excel, and, most importantly, consistently place the customer at the center of all decision-making.
– Willing and able to work weekends and provide overtime support as needed (AM & PM).
– Flexible with scheduling, including night shifts and variable work hours.

If you are engaging, innovative, supportive, a problem solver or a trail blazer we want to hear from you!

BASIC QUALIFICATIONS

– High school or equivalent
– 1+ years of Microsoft Office products and applications experience
– Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
– Work 40 hours/week, and overtime as required
– Fluent in English language (Spoken/Written)

PREFERRED QUALIFICATIONS

– Bachelor degree in Engineering related fields

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