Operations Manager - F&B Background

OUR HABITAS; AlUla; On-site; SAR 299,000 - 375,000; Full time

Job summary

A leading lifestyle hospitality brand in AlUla, Saudi Arabia, is seeking an experienced Operations Manager to lead and oversee hotel operations. The ideal candidate will have 7–10 years of progressive experience in luxury hotels, focusing on guest experience and operational excellence. You will ensure compliance with brand standards and local regulations while fostering a positive team culture. This role offers competitive compensation and opportunities for career growth within the global portfolio.

Benefits

Competitive compensation and benefits

Career growth opportunities

Focus on sustainability and community

Qualifications

• Minimum 7–10 years of progressive hotel operations experience.
• Fluent in English; Arabic is an advantage.
• Strong background in Food & Beverage combined with hotel operations exposure.

Responsibilities

• Lead and oversee daily operations across all hotel departments.
• Champion personalized service and experiential hospitality.
• Ensure full compliance with local laws and safety regulations.

Skills

Strong multi-departmental hotel operations leadership

Proven ability to manage diverse teams

Solid financial and commercial acumen

Guest-centric mindset

Strong organizational skills

Proficient in hotel management software

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Microsoft Office

Job description

Job Description

Lead and oversee daily operations across all hotel departments to ensure efficiency, consistency, and service excellence.

Key Responsibilities

Overall Hotel Operations

• Lead and oversee daily operations across all hotel departments.
• Ensure alignment of all operational activities with brand standards, values, and guest experience expectations.
• Act as the primary operational point of contact in the absence of the General Manager.
• Drive collaboration and communication between departments to deliver seamless guest journeys.

Food & Beverage Operations

• Oversee all Food & Beverage outlets, including restaurants, bars, in‑room dining, events, and experiential dining concepts.
• Partner closely with Culinary leadership to ensure menu execution, quality, creativity, and cost control.
• Monitor F&B performance, service standards, and guest satisfaction while driving revenue opportunities.

Rooms, Front Office & Guest Experience

• Oversee Front Office, Housekeeping, and Guest Experience teams to ensure smooth arrivals, stays, and departures.
• Ensure room readiness, cleanliness, and maintenance meet brand and quality standards.
• Champion personalized service and experiential hospitality throughout the guest journey.

Engineering, Maintenance & Security

• Oversee Engineering and Maintenance operations to ensure facilities, assets, and infrastructure are maintained to the highest standards.
• Ensure preventative maintenance programs are in place and adhered to.
• Oversee Security operations to ensure guest and team member safety, emergency preparedness, and compliance with local regulations.

Financial & Commercial Performance

• Support the General Manager in managing departmental budgets, forecasts, and P&L performance.
• Monitor labor costs, operating expenses, and productivity across departments.
• Identify opportunities to improve operational efficiency, revenue generation, and cost optimization.

Team Leadership & People Development

• Ensure appropriate staffing levels, scheduling, and workforce planning.
• Foster a positive, inclusive, and performance‑driven culture aligned with Our Habitas values.
• Support recruitment, onboarding, training, and development initiatives.

Health, Safety & Compliance

• Ensure full compliance with local laws, health and safety regulations, food safety standards, and brand policies.
• Maintain high standards of cleanliness, hygiene, sustainability, and environmental responsibility.
• Conduct regular inspections, audits, and risk assessments.

Brand, Culture & Sustainability

• Act as a brand ambassador for Our Habitas and Caravan AlUla.
• Embed sustainability, wellness, and community engagement into daily operations.
• Collaborate with Experience, Marketing, and Community teams on activations, events, and storytelling initiatives.

Key Skills & Competencies

• Strong multi‑departmental hotel operations leadership.
• Proven ability to manage diverse teams and complex operations.
• Solid financial and commercial acumen.
• Guest‑centric mindset with high emotional intelligence.
• Strong organizational, communication, and problem‑solving skills.
• Ability to thrive in a dynamic, experiential, and remote destination environment.

Qualifications & Experience

• Minimum 7–10 years of progressive hotel operations experience, preferably in luxury, lifestyle, or resort hospitality.
• Previous experience as an Operations Manager, Hotel Manager, or similar senior leadership role.
• Strong background in Food & Beverage combined with rooms and hotel operations exposure.
• Pre‑opening, remote destination, or multi‑concept experience is highly desirable.
• Middle East experience preferred.
• Fluent in English; Arabic is an advantage.

Education

• Bachelor’s degree in Hospitality Management or a related field.

Experience

• Minimum of 5 years of experience in hotel operations, with at least 3 years in a supervisory or managerial role within the Rooms Division.

Skills

• Strong leadership, communication, and problem‑solving skills; proficiency in hotel management software and Microsoft Office; fluency in English and Arabic is preferred.

Attributes

• Detail‑oriented, customer‑focused, and able to work in a fast‑paced environment; flexible with working hours, including nights, weekends, and holidays.

What We Offer

• Opportunity to be part of a globally recognized lifestyle hospitality brand.
• A creative, purpose‑driven environment focused on sustainability, wellness, and community.
• Competitive compensation and benefits.
• Career growth opportunities within the Our Habitas global portfolio.

Our Habitas is an equal opportunity employer committed to diversity, inclusion, and creating meaningful experiences for our guests and team members alike.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.