Operations Associate - Westfield Jeddah

Arabian Centers Company; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading mall management firm in Saudi Arabia seeks a dedicated individual to ensure efficient mall operations and maintain tenant satisfaction. This role involves building strong relationships with tenants, addressing issues promptly, and overseeing compliance with standards. A Bachelor's degree is required, along with professional proficiency in English. The ideal candidate is a Saudi national enthusiastic about enhancing tenant experiences and promoting smooth daily operations.

Qualifications

• Saudi National.
• Bachelor's Degree in a related field.
• Professional proficiency in the English language.

Responsibilities

• Build and maintain strong relationships with tenants.
• Handle tenant requests and issues promptly.
• Coordinate with all departments for smooth mall operations.
• Oversee mall operations and service provider compliance.
• Monitor operational performance through inspections.

Skills

Relationship management

Problem-solving

Communication

Operational monitoring

Education

Bachelor’s Degree in a related field

Job description

Ensuring the efficient functioning of the mall, maintaining tenant satisfaction, compliance with standards, and safety, while also facilitating effective communication and coordination among all stakeholders.

Key Responsibilities

• Build and maintain strong relationships with tenants, ensuring compliance with company standards and smooth coordination during fit-out, handover, evacuation, and daily operations.
• Handle tenant requests and issues by proper logging, follow-up, and timely resolution, including reporting and escalating critical issues.
• Coordinate with leasing, design & delivery (DD), contractors, suppliers, and all mall departments to ensure updated leasing plans, prime location confirmation, and smooth mall operations.
• Oversee mall operations by ensuring AMCs are in place, service providers meet contract terms, and common areas are well maintained through regular inspections (technical, cleaning, security, and H&S).
• Monitor operational performance by conducting inspections, following up on tasks during shifts, ensuring operations teams are informed, and chasing tenants for sales data and collections.
• Attend required training and perform additional tasks as assigned by management.

Requirements

• Saudi National.
• Bachelor’s Degree in a related field.
• Professional proficiency in the English language.