On-Site Service Specialist

Hitachi; Saudi Arabia; On-site; SAR 187,000 - 263,000; Full time

Job summary

A leading technology firm in Saudi Arabia is looking for an OSS Specialist to provide Desk Side Support to IT users. The candidate will diagnose IT issues, ensure equipment readiness, and facilitate user support, collaborating with various IT functions. A Bachelor's degree in computer science and 3-5 years of IT support experience are required. Strong communication skills and experience with ServiceNow are essential for this role, alongside adherence to safety and integrity values.

Qualifications

• 3-5 years of professional experience in IT support.
• Proficiency in spoken & written English language is required.

Responsibilities

• Diagnosing and resolving IT-related issues effectively.
• Ensuring computers are delivered in a 'ready-to-use' condition.
• Coordinating logistics for device transportation.
• Offering support to end users for IT equipment.
• Ensuring compliance with applicable regulations.

Skills

Excellent communication skills

Proactive and solution-oriented mindset

Education

Bachelor’s degree in computer science

Tools

ServiceNow

Job description

The opportunity

In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.

How you’ll make an impact

• Diagnosing and resolving IT-related issues effectively and efficiently.
• Ensuring that computers are delivered in a 'ready-to-use' condition for IT users and conducting regular inventory checks for relevant hardware.
• Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.
• Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
• Offering support to end users and ensuring the functionality of IT equipment and software in meeting rooms and other user spaces.
• Following OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
• Ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s degree in computer science.
• 3-5 years of professional experience in IT support.
• Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences.
• Experience in ServiceNow.
• Proactive and solution-oriented mindset, able to work independently and self-driven.
• Proficiency in spoken & written English language is required.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.