Night Manager

Hilton Worldwide, Inc.; Jizan; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading global hospitality company is seeking a Night Manager for its location in Jizan, Saudi Arabia. The role involves overseeing front office operations to deliver exceptional guest experiences during night hours. The ideal candidate will have supervisory experience in the hospitality sector, strong leadership skills, and a commitment to high-quality customer service. Responsibilities include managing staff, resolving guest issues, and maintaining operating standards. Competitive compensation is offered in a dynamic work environment.

Qualifications

• Previous supervisory experience in the Front Office of a hotel, leisure, or retail.
• Ability to maintain high standards and resolve issues promptly.
• Flexibility to adapt to various work situations.

Responsibilities

• Oversee the Front Office operations to ensure high standards.
• Serve as a point of contact for guests and resolve issues.
• Conduct Health and Safety Checks and Night Walks.

Skills

Leadership

Customer service

Interpersonal communication

IT proficiency

Work under pressure

Job description

Job Description - Night Manager (HOT0C777)

Work Locations

DoubleTree by Hilton Jizan Corniche Road Jazan 100100

A Night Manager oversees the night‑hour supervision of the Front Office Team to ensure that Team Members are prepared and well‑informed to deliver our Guests an exceptional experience from check‑in through check‑out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid‑year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary

What are we looking for?

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous if you have the following capabilities and distinctions:

• Previous experience in the hotel industry
• Previous experience with Front Office Management SystemsPrevious experience with cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!