Multichannel Customer Support Agent

Emdad By Elm; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A prominent service provider in Saudi Arabia seeks a dedicated Call Center Agent to deliver exceptional customer service. This entry-level role emphasizes effective communication and problem-solving skills. Candidates should have a bachelor's degree in relevant fields and the ability to manage multiple interactions while maintaining professionalism. The ideal individual will demonstrate strong interpersonal skills and a commitment to continuous learning. Flexibility in working hours, including evenings and weekends, is necessary to meet business needs.

Qualifications

• Excellent verbal and written communication skills, with an emphasis on clarity and professionalism.
• Proven ability to work in a fast-paced environment while managing multiple customer interactions.
• Demonstrated willingness to learn and adapt to new processes.

Responsibilities

• Respond promptly to customer inquiries across various communication channels.
• Accurately document and track customer interactions in the CRM system.
• Utilize active listening skills to understand customer issues.

Skills

Excellent communication skills

Strong customer focus

Effective problem-solving abilities

Adaptability to changing environments

Proficiency in CRM software

High level of empathy

Strong organizational skills

Resilience and patience

Time management skills

Education

Bachelor’s degree in law, English Language and Translation, or Business Administration

Tools

CRM software

Job description

A prominent service provider in Saudi Arabia seeks a dedicated Call Center Agent to deliver exceptional customer service. This entry-level role emphasizes effective communication and problem-solving skills. Candidates should have a bachelor's degree in relevant fields and the ability to manage multiple interactions while maintaining professionalism. The ideal individual will demonstrate strong interpersonal skills and a commitment to continuous learning. Flexibility in working hours, including evenings and weekends, is necessary to meet business needs.