Metro Ops Liaison & Incident Response Lead

AtkinsRéalis Canada Inc.; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Benefits offered by this job

Tax-free salary

Life insurance coverage

Medical insurance

Annual leave balance

Company gratuity scheme

Discretionary bonus program

Annual flight contribution

Transportation & housing allowances

Employee Wellbeing Program

Job summary

AtkinsRéalis is seeking a TCC Liaison Officer to coordinate between the Transportation Control Centre and O&M teams for metro operations in Saudi Arabia. You will support real-time traffic management, incident response, and dispatch coordination to keep services running smoothly.

The role requires a bachelor’s degree in Transportation or a related discipline and at least 5 years’ experience in transportation management systems, preferably within metro environments.

Qualifications

• Bachelor’s degree in Transportation, Traffic Management, or a related discipline.
• Minimum 5 years of experience in transportation management systems, preferably metro or urban rail.
• Strong organizational skills with the ability to manage multiple tasks and coordinate across diverse teams.
• Excellent communication and interpersonal skills, capable of working in high-pressure, real-time operational settings.
• Familiarity with control center technologies, dispatch systems, and incident tracking tools.
• Experience in metro or railway infrastructure projects.

Responsibilities

• Facilitate coordination between the Transportation Control Centre (TCC) and operational teams to ensure efficient traffic management and operational continuity.
• Act as the primary liaison for incident response, ensuring timely communication and resolution of service disruptions.
• Support the TCC in real-time monitoring, dispatch coordination, and operational decision-making.
• Ensure accurate and timely information flow between control center personnel and field teams.
• Assist in the development and implementation of incident management protocols and response strategies.
• Collaborate with O&M Contractors, technical teams, and Employer representatives to align operational priorities and ensure compliance with safety and service standards.

Skills

Organizational skills

Communication skills

Interpersonal skills

Control center technologies

Dispatch systems

Incident tracking tools

Education

Bachelor’s degree in Transportation, Traffic Management, or a related discipline

Tools

Control center technologies

Dispatch systems

Incident tracking tools

Job description

AtkinsRéalis is seeking a TCC Liaison Officer to coordinate between the Transportation Control Centre and O&M teams for metro operations in Saudi Arabia. You will support real-time traffic management, incident response, and dispatch coordination to keep services running smoothly.

The role requires a bachelor’s degree in Transportation or a related discipline and at least 5 years’ experience in transportation management systems, preferably within metro environments.