Metro TCC Liaison & Real-Time Operations Coordinator

Atkins Realis Group; Medina; On-site; SAR 180,000 - 240,000; Full time

Job summary

Atkins Realis Group is seeking a TCC Liaison Officer to ensure seamless coordination between the Transportation Control Centre and operational teams during the O&M phase of a metro project. The role focuses on traffic management, incident response, and real-time decision-making within a 24/7 environment.

You will work closely with O&M contractors and employer representatives to align priorities, maintain safety standards, and ensure uninterrupted service delivery.

Qualifications

• Bachelor's degree in Transportation, Traffic Management, or a related discipline.
• Minimum 5 years of experience in transportation management systems, preferably within metro or urban rail environments.
• Strong organizational skills with the ability to manage multiple tasks and coordinate across diverse teams.
• Excellent communication and interpersonal skills, capable of working in high-pressure, real-time operational settings.
• Familiarity with control center technologies, dispatch systems, and incident tracking tools.
• Experience in metro or railway infrastructure projects.
• Ability to work in a 24/7 operational environment with flexibility and responsiveness.

Responsibilities

• Facilitate coordination between the TCC and operational teams to ensure efficient traffic management and operational continuity
• Act as the primary liaison for incident response ensuring timely communication and resolution of service disruptions
• Support the TCC in real-time monitoring, dispatch coordination and operational decision-making
• Ensure accurate and timely information flow between control center personnel and field teams
• Assist in the development and implementation of incident management protocols and response strategies
• Collaborate with O&M Contractors' technical teams and Employer representatives to align operational priorities and ensure compliance with safety and service standards

Skills

Coordination

Communication

Incident management

Traffic management

Stakeholder liaison

Education

Bachelor's degree in Transportation

Tools

Control center software

Dispatch systems

Incident tracking tools

Job description

Atkins Realis Group is seeking a TCC Liaison Officer to ensure seamless coordination between the Transportation Control Centre and operational teams during the O&M phase of a metro project. The role focuses on traffic management, incident response, and real-time decision-making within a 24/7 environment.

You will work closely with O&M contractors and employer representatives to align priorities, maintain safety standards, and ensure uninterrupted service delivery.