Metro Operations Liaison & Incident Response Specialist

AtkinsRéalis Group; Saudi Arabia; On-site; SAR 223,000 - 357,000; Full time

Benefits offered by this job

Tax-free salary

Life insurance

Medical insurance

Annual leave

Company gratuity

Discretionary bonus

Annual flight contribution

Transportation allowance

Housing allowance

Employee wellbeing program

Job summary

AtkinsRéalis in Saudi Arabia is seeking a TCC Liaison Officer to ensure seamless coordination between the Transportation Control Centre and field operations during the O&M phase of the metro project. The role focuses on traffic management, incident response, and real-time decision-making, requiring a bachelor's in transportation, 5+ years in metro/urban rail, and strong communication under pressure.

This position offers full-time employment at site offices with 24/7 operations support and a

Qualifications

• Bachelor’s degree in Transportation, Traffic Management, or related discipline.
• Minimum 5 years of experience in transportation management systems, preferably in metro or urban rail.
• Strong organizational skills with the ability to manage multiple tasks and coordinate across diverse teams.
• Excellent communication and interpersonal skills, capable of working in high-pressure, real-time operational settings.
• Familiarity with control center technologies, dispatch systems, and incident tracking tools.
• Experience in metro or railway infrastructure projects.
• Ability to work in a 24/7 operational environment with flexibility and responsiveness.

Responsibilities

• Facilitate coordination between the TCC and operational teams to ensure efficient traffic management and operational continuity.
• Act as the primary liaison for incident response, ensuring timely communication and resolution of service disruptions.
• Support real-time monitoring, dispatch coordination, and operational decision-making.
• Ensure accurate and timely information flow between control center personnel and field teams.
• Assist in the development and implementation of incident management protocols and response strategies.
• Collaborate with O&M Contractors, technical teams, and Employer representatives to align operational priorities and ensure compliance with safety and service standards.

Skills

Coordination across teams

Communication skills

Problem-solving

Metro/rail ops experience

Education

Bachelor’s degree in Transportation, Traffic Management, or related discipline

Tools

Control center software

Dispatch systems

Job description

AtkinsRéalis in Saudi Arabia is seeking a TCC Liaison Officer to ensure seamless coordination between the Transportation Control Centre and field operations during the O&M phase of the metro project. The role focuses on traffic management, incident response, and real-time decision-making, requiring a bachelor's in transportation, 5+ years in metro/urban rail, and strong communication under pressure.

This position offers full-time employment at site offices with 24/7 operations support and a