Urgent Jobs in Riyadh

Riyadh, Saudi Arabia | Posted on 11/13/2025

• Act as the first point of contact for clients, especially during urgent or emergency visa-related support.
• Liaise with internal departments to ensure client needs are met efficiently.
• Attend client meetings to strengthen relationships and understand evolving requirements.
• Communicate client needs clearly to internal teams and line manager.
• Directly coordinate with line manager to execute outlined tasks and strategic initiatives.
• Forecast and track client account metrics to ensure performance alignment.
• Ensure clients receive timely responses and services.
• Identify potential risks with major business impact and elevate to line manager when necessary.
• Implement strategies to improve client satisfaction and service delivery.

• Identify, develop, and drive leads and opportunities in collaboration with the account team.
• Assist in preparing and finalizing business proposals.
• Conduct win-loss analysis to improve future engagements.
• Ensure accurate costing and billing for services while maintaining predefined margins.
• Report regularly to the direct manager with updates on client activities and performance.
• Support the development of team KPIs and participate in regular appraisals.
• Provide supervisory support to sales and CRM team members.
• Foster an inspiring team environment with open communication and collaboration.
• Conduct client satisfaction surveys and reviews to gather feedback and improve services.

• Execute monthly payroll processes based on client input.
• Manage client trackers using Excel and Smartsheets for payroll and operational updates.
• Generate and manage monthly payslips within client portals.
• Ensure accuracy and timely delivery of payroll-related documentation.
• Track and manage employees' KSA residency status and renewal timelines.
• Maintain comprehensive records of employee visa statuses and documentation.
• Coordinate with overseas KSA embassies and authorized agencies to inquire about visa endorsement procedures across different countries.
• Evaluate individual visa cases and provide recommendations or escalation as needed.

• Maintain accurate and up-to-date records in the CRM system.
• Provide consistent reporting and insights into management based on CRM data.

• Required Qualification: Bachelor’s Degree from a recognized institution.

• Professional Experience:
  • 3 -5 years in Account Management, Senior Customer Service, or other client-facing roles.
  • 2+ years managing complex client relationships, projects, or customer accounts.
  • Experience in international environments and multicultural teams.
  • Preferred: Familiarity with KSA HR operations, residency processes, and client-side operations.

• Technical Skills:
  • Payroll & Documentation management (basic understanding preferred).
  • Advanced Excel: Proficient in pivot tables, formulas (VLOOKUP/XLOOKUP), dashboards, and data analysis. (Optional but highly valued)
  • Smartsheet: Basic project tracking, automation, and collaboration. (Optional)
  • Client Portals: Familiarity with systems such as SAP SuccessFactors, Odoo, Oracle HCM, and Zoho. (Optional – basic understanding preferred)

• Skills & Attributes:
  • Communication & Coordination:
    • Professional Writing: Skilled in drafting formal emails, memos, and client correspondence.
    • Virtual Collaboration Tools: Experienced with Microsoft Teams, Zoom, and Google Meet.
    • Email & Calendar Management: Proficient in Microsoft Outlook and Gmail.
    • Coordination with KSA embassies and global agencies for visa endorsements and case evaluations.
  • Project & Task Management:
    • Basic knowledge of project management tools including Excel and Smartsheet.
    • Strong time and task prioritization skills to manage deadlines and deliverables effectively.
    • Situational Sensitivity: Promotes mutual understanding and considers the impact of actions on others.
    • Open-Mindedness: Builds rapport across diverse cultures and backgrounds.
    • Organizational Awareness: Understands formal and informal structures within client and internal teams.
    • Leadership & Motivation: Capable of inspiring and guiding multicultural teams.
    • Client-Centric Mindset: Handles urgent client needs with professionalism and empathy.
    • Strategic Thinking: Implements strategies and identify growth opportunities.