MENA Strategic Partner Manager, Enterprise SaaS

Greenfly; Riyadh; On-site; SAR 250,000 - 300,000; Full time

Job summary

A leading digital media platform in Riyadh is seeking a Customer Success Manager to enhance key customer relationships and ensure satisfaction. The ideal candidate has over 6 years of experience in account management within enterprise sports and media organizations and is bilingual in Arabic and English. This role involves driving customer retention, expanding our portfolio, and collaborating across departments to maximize value. Excellent presentation skills and a proactive approach are essential.

Benefits

Stock options

Great benefits package

Qualifications

• 6+ years in account management, customer success or SaaS B2B.
• Experience with enterprise sports & media organizations.
• Ability to navigate complex business structures.

Responsibilities

• Lead strategic conversations with key stakeholders.
• Establish and build customer relationships.
• Drive renewals and grow business within customers.
• Monitor customer usage and metrics.

Skills

Account management

Customer retention

Presentation skills

Project management

Relationship building

Bilingual in Arabic and English

Tools

Salesforce.com

Customer management tools

Job description

A leading digital media platform in Riyadh is seeking a Customer Success Manager to enhance key customer relationships and ensure satisfaction. The ideal candidate has over 6 years of experience in account management within enterprise sports and media organizations and is bilingual in Arabic and English. This role involves driving customer retention, expanding our portfolio, and collaborating across departments to maximize value. Excellent presentation skills and a proactive approach are essential.