Massage Therapist/Masseur

Hilton Worldwide, Inc.; Riyadh; On-site; USD 18,000 - 30,000; Full time

Job summary

Hilton Worldwide is seeking a Massage Therapist/Masseur for their Riyadh location. The role involves delivering exceptional guest treatments and ensuring a clean and welcoming environment. Ideal candidates will demonstrate strong customer service skills and have relevant experience in the hospitality sector.

Qualifications

• Minimum 1 year experience in spa or hospitality industry.
• Proficiency in English (reading, writing, speaking).
• Ability to read and interpret instructions.

Responsibilities

• Providing professional treatments and services including massages.
• Maintaining cleanliness and safety in spa services.
• Scheduling and managing guest appointments efficiently.

Skills

Customer service

Effective communication

Problem-solving

Job description

Job Description - Massage Therapist/Masseur (HOT0BPN2)

Job Number:

HOT0BPN2

Work Location:

Hilton Riyadh Hotel and Residence, Eastern Ring Road, Central Region, Riyadh 84828-11681

A Masseur is responsible for providing professional treatments and services for guests, including body and facial treatments, massages, home care advice, and tours of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction in all Spa services in accordance with company standards.

What will I be doing?

• Attending Hilton trainings and monthly departmental meetings
• Ensuring high standards of cleanliness in the department
• Reporting maintenance issues to the Front Office Manager
• Assisting in all operational areas as requested
• Being aware of current and future hotel services
• Adhering to the departmental budget to maximize revenue and minimize expenses
• Providing efficient guest service from arrival to check-out, including booking, changing, and cancelling appointments, and upselling retail
• Scheduling and confirming massage reservations accurately
• Processing billing and posting for spa and retail services, reporting discrepancies
• Explaining spa treatments and packages to guests
• Greeting and welcoming guests and staff according to brand standards
• Maintaining the appearance and cleanliness of locker areas, lounge, steam/sauna, prep rooms, and restrooms
• Ensuring proper stock of water and beverages, setting up and breaking down beverage stations
• Assisting guests and providing personal training sessions if necessary
• Maintaining fitness equipment and coordinating with service representatives for maintenance
• Ensuring audio-visual equipment is well maintained

What are we looking for?

The ideal candidate should have:

• Ability to read and interpret safety and maintenance instructions
• Experience in hospitality or customer service industry
• Proficiency in English (reading, writing, speaking, understanding)
• Effective communication skills
• Problem-solving abilities involving multiple variables
• At least 1 year of experience in spa or hospitality industry

Preferred qualifications include experience in a resort or wellness-related field.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company offering a wide range of accommodations and services. Our mission is to create exceptional guest experiences worldwide, driven by our team members who are at the heart of everything we do.