Massage Therapist

IBIS; Jeddah; On-site; SAR 30,000 - 45,000; Full time

Job summary

A hospitality company located in the Makkah region is seeking a Customer Relations professional dedicated to ensuring exceptional guest satisfaction. This role involves advising customers on services and treatments, managing appointment schedules, and addressing customer complaints effectively. Strong communication skills and the ability to manage multiple tasks are essential. Join a vibrant team committed to providing outstanding service and maintaining high standards in a welcoming environment.

Qualifications

• Strong communication skills to inform customers about services and benefits.
• Ability to manage and update appointment schedules.
• Experience in customer service and handling complaints.

Responsibilities

• Ensure high customer satisfaction at all times.
• Advise guests on services and products offered.
• Handle stock management for equipment used in treatments.

Skills

Multi-tasking

Data Entry

Computer Skills

Flexibility

Organization

Attention to Detail

Communication

Time Management

Job description

Job Description

Customer Relations

Is focussed on providing customer satisfaction at all times. Informs guests about how the Institute operates and is organised, and explains the treatment process and its benefits. Ensures guests are well looked after at all times while at the Institute. Keeps the appointment book up-to-date and is able to handle changes in work schedules, due to late arrivals or cancellations. Provides advice on the Institute's beauty products and sells them. Advises guests on the services and activities offered on site, as well as the region's cultural and tourist attractions.

Professional techniques / Production

Gives massage treatments in compliance with standards and protocols, respecting appointment times and standard treatment durations. Ensures the smooth running of appliances and equipment, informing the direct Manager or Technical Department of any anomalies. Respects standard massage treatment hygiene procedures.

Team management and cross-departmental responsibilities

Escalates any customer complaints or problems to management. Takes part in meetings for the Health Club team and departmental meetings.

Management and administration

Handles stock management and follow-up for the equipment and products used in treatments. Is responsible for organising the cubicle.

Hygiene / Personal safety / Environment

Respects hygiene, safety and environmental regulations.

Additional Information

• Multi-tasking
• Data Entry
• Computer Skills
• Flexibility
• Organization
• Attention to Detail
• Communication
• Time Management