Learning Associate, FC, Learning & Development

Afaq - Warehouse Branch (Amazon); Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prominent logistics company in Jeddah is seeking a Learning Associate/Trainer. The ideal candidate will coordinate and execute training for various process paths, supervise Instructors, and deliver training in compliance with standards. Applicants should possess strong interpersonal, analytical, and communication skills, with a Bachelor's degree required. This role necessitates working a flexible schedule, including weekends and holidays.

Qualifications

• 1+ years of experience with Microsoft Office products.
• Ability to work independently and autonomously.
• Effective at delivering training and feedback.

Responsibilities

• Coordinate and execute training for all process paths.
• Act as a supervisor for Instructors and Peer Trainers.
• Analyze data to improve learning experience.

Skills

Microsoft Office experience

Interpersonal Skills

Analytical skills

Communication skills

Coaching and feedback delivery

Time management

Problem Solving

Fluent English

Education

Bachelor Degree or Equivalent

Tools

MS Office Suite (Word, Excel, PowerPoint)

Job description

DESCRIPTION

The Learning Associate/Trainer is responsible for the coordination and execution of training for all process paths in the Sort Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfilment Center workforce.

Key job responsibilities

• Willings to work flexible schedules/shifts
• Act as a supervisor for Instructors and Peer Trainers with new hires
• Deliver Instructor training, observation and coaching to the MENA Standard
• Ensure training records are kept up to date through the console
• Ensure MENA training materials are kept and delivered against MENA standard and provide a positive learning experience
• Use and analyze data on a daily basis to improve NH learning experience
• Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
• Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
• Work with operations on a skill matrix to highlight gaps for critical role training
• Support operations with the delivery of critical role training
• Improve processes from gathering feedback and analyzing data
• Support the recruitment of Instructors and Peer Trainers
• Attend meetings when required and provide information required
• Work in partnership with the agency managers to improve new hire performance
• Support MENA level projects with feedback and improvements

BASIC QUALIFICATIONS

• 1+ years of Microsoft Office products and applications experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Work 40 hours/week, and overtime as required
• Able to work independently and autonomously
• Bachelor Degree or Equivalent
• Interpersonal Skills and Composure (networking skills)
• Well-honed communications skills, including presentation skills
• Well-developed observational and analytical skills
• Able to deliver feedback, coaching and deliver training
• Effective time management and team work
• Experience using all MS packages, such as Word, Excel, and Power Point
• Problem Solving
• Proficient English (fluent English is required) in reading & writing
• Needs to speak and write the local language “correctly” as a requirement.
• Sense of confidentiality
• Instructor experience (internal candidates)
• Process knowledge (internal candidates) Eligibility Criteria if internal:
  • Must not having any live warnings or letters of concern
  • Self – motivated

PREFERRED QUALIFICATIONS

• Manage multiple competing priorities
• Demonstrates a methodical approach in tasks
• A basic understanding of project management
• Shows a drive for improvement of learning and design processes
• Possess good analytical skills
• Trainer or Learning Assistant experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Tagged as: Fulfilment Centre Management, Leadership Development and Training