L3 Support Engineer

TAWANTECH; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading technology company in Saudi Arabia is seeking an L3 Support Engineer to provide technical support and resolve issues within banking applications. The ideal candidate will have at least 7 years of experience in software development or L3 support, particularly with Temenos/T24. Strong communication skills and a good understanding of the software development lifecycle are essential. The successful candidate will work closely with the application support team to analyze and solve complex system issues.

Qualifications

• Minimum 7 years of experience as Software developer or L3 support in Banking.
• Strong troubleshooting and debugging skills.
• Good understanding of SDLC and related practices.

Responsibilities

• Provide technical support to application support team.
• Track and manage fix changes priority.
• Analyze issues considering customer, business, and technical aspects.

Skills

Banking system experience

Applications web skills

Problem management knowledge

Strong communication skills

Organizational and time management skills

Education

Bachelor's Degree in Computer Science or equivalent

Tools

Temenos/T24

T24 TAFC/TAFJ

Job description

L3 Support Engineer must have a strong background in development and fixing issues and Application proactive measures. The individual is expected to utilize his experience in handling bugs and abnormal system behaviour. Should be available around the clock to respond to critical issues. Knowledge and experience of banking applications and related modules. Must have good understanding of SDLC, incident management and problem management.

Essential Duties & Responsibilities

• Banking system experience and knowledge essential.
• Excellent Applications web and app related Skills.
• Concepts and administration of Banking systems.
• Practices and methods of problem management and incident management.
• Provide technical support to application support team.
• Perform other tasks as directed by superiors.
• Considered an out of the box thinker and displays a willingness to learn.
• Analysing and resolving issue with consideration of customer, business and technical sides
• Tracking and managing fix changes priority in alignment with source control changes pipeline

• Bachelor's Degree required in Computer Science or equivalent (a combination of education and experience will be considered).
• High level of interpersonal skills and communication skills both written and oral.

Experience

• The candidate must be minimum of 7 yrs. of experience as Software developer or L3 support in Banking.
• Excellent experience in Temenos/T24
• Good experience in T24 TAFC/TAFJ
• Good experience in debugging, analysing and fixing issue & bugs

• Good Knowledge of banking system and integration

Skills

• Excellent people skills.
• Strong product development and engineering skills.
• Strong communications skills, both in writing and speaking.
• Good understanding of banking software
• Good understanding of SDLC, incident management and problem management and its practices
• Good organizational and time management skills

Behavioural Competencies

• Proven Project Management skills.
• Team spirit/ Problem solving/ Good communication skills