L2 Support Team Lead (Java & .Net)

DXC.technology; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global technology services provider in Saudi Arabia is seeking a skilled Application Support Lead to manage a team focused on Java and .NET applications. You will resolve complex technical issues, mentor team members, and ensure timely support while fostering collaboration within the team. Applicants should have a Bachelor's degree in a relevant field and experience in application support, especially in Java and .NET environments.

Benefits

Flexible work model

Inclusive environment

Qualifications

• Experience supporting Java and .NET applications.
• Familiarity with integration tools like MQ and API Connect.
• Knowledge of ITIL service management practices.

Responsibilities

• Lead and manage the L2 application support team.
• Resolve incidents for Java and .NET-based applications.
• Prepare and present performance and incident reports.

Skills

Leadership and coaching

Problem-solving mindset

Analytical skills

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Java (Spring Boot, JSP)

.NET (ASP.NET MVC, .NET Core)

SQL

GT-SUITE

ServiceNow

JIRA

Job description

Responsibilities

• Lead and manage the L2 application support team (Java, .NET, integration and GT-SUITE focus). Assign workloads, set priorities, and ensure SLA compliance. Provide mentorship, technical guidance, and performance evaluation.
• Act as a point of escalation for complex technical issues from L1. Investigate and resolve incidents related to Java and .NET-based web applications and GT-SUITE models/simulations. Collaborate with L3 developers, QA, and infrastructure teams to ensure timely bug fixes and enhancements. Support deployment, patching, and configuration management tasks.
• Maintain accurate documentation for support procedures, known errors, and FAQs. Prepare and present performance and incident reports to management. Coordinate with business users, project managers, and technical teams for issue resolution and process improvements.
• Support users in running GT-SUITE simulations, troubleshooting model errors, and ensuring license and environment availability. Collaborate with engineering teams using GT-SUITE for modeling and validation to ensure uptime and support for simulation workflows.

Mandatory Skills & Qualifications

• Bachelor\'s degree in Computer Science, Information Technology, Engineering, or a related field.
• Hands-on experience supporting applications built in Java (Spring Boot, JSP, servlets) and .NET (ASP.NET MVC, .NET Core).
• Hands on experience in integration tools like MQ, APP Connect and API Connect.
• Working knowledge of GT-SUITE including simulation support, licensing issues, and troubleshooting model runs.
• Proficient with SQL, Windows/Linux environments, and common web application architectures.
• Familiarity with ticketing systems (ServiceNow, JIRA, etc.) and ITIL service management practices.

Preferred Skills

• ITIL Foundation certification.
• Experience with monitoring/logging tools (e.g., ELK stack, Splunk, AppDynamics).
• Knowledge of cloud platforms (Azure or AWS) for hosting Java/.NET applications.
• Exposure to CI/CD tools like Jenkins, GitLab CI, or Azure DevOps.
• Familiarity with REST APIs, SOAP services, and web application security.

Soft Skills

• Strong leadership, coaching, and interpersonal skills.
• Excellent communication (verbal and written) with both technical and non-technical stakeholders.
• Analytical and problem-solving mindset with attention to detail.
• Ability to manage priorities under pressure and meet tight deadlines.

Language

English: C2 Proficient

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