KSA Head of Customer Success & Growth

Seclore; Riyadh; On-site; SAR 400,000 - 700,000; Full time

Job summary

Seclore seeks a senior Customer Success leader for KSA to drive strategic outcomes, renewals, and growth across major customers. You will guide adoption, value realization, and cross-functional collaboration to secure long-term partnerships and regional expansion.

You will mentor the CS team, set OKRs, and act as a trusted advisor to CIOs, IT, and business leaders, ensuring superior customer outcomes and referenceable success.

Qualifications

• 12+ years of leadership experience in handling end-to-end customer relationships in SaaS.
• Proven ability to manage strategic customer relationships and deliver measurable results.
• Strong consulting background to translate objectives into solution approaches.

Responsibilities

• Lead CS team in KSA by setting strategy, prioritizing OKRs, and developing the team.
• Own a portfolio of strategic customers with goals, success plans, and KPIs.
• Lead discovery sessions with IT and business users to identify use cases and needs.
• Engage with customers regularly to assess progress, risks, and strategic direction.
• Act as trusted advisor and liaison between customers and Seclore teams.
• Present Seclore value to executives and cross-functional audiences.
• Educate customers on value realization and drive adoption and maximum business value.
• Build strong relationships at all levels, including C-Suite, across teams.

Skills

Leadership

Strategic leadership

C-Suite liaison

SaaS adoption

Account growth

Executive communication

Education

Bachelor's degree in technology or related field

MBA preferred

Tools

DLP knowledge

DRM

Cybersecurity basics

Job description

Seclore seeks a senior Customer Success leader for KSA to drive strategic outcomes, renewals, and growth across major customers. You will guide adoption, value realization, and cross-functional collaboration to secure long-term partnerships and regional expansion.

You will mentor the CS team, set OKRs, and act as a trusted advisor to CIOs, IT, and business leaders, ensuring superior customer outcomes and referenceable success.