Renewals & Customer Growth Manager (Remote)

Oracle; Arabie saoudite; À distance; SAR 120 000 - 210 000; Plein temps

Avantages offerts par ce poste

Flexible remote work

Learning & development

Employee Assistance Program

Diversity & inclusion

Medical insurance

Retirement planning

Résumé du poste

Oracle in Saudi Arabia is seeking a results-driven Customer Success Manager to own contract renewals for mid to large customers. You will educate clients on contractual implications, manage renewal risks, and identify opportunities to attach extended services.

The role emphasizes proactive winbacks, accurate forecasting, and collaboration with sales to grow wallet share while delivering exceptional support and ensuring customer satisfaction.

Qualifications

• Strong oral and written communication skills required.
• Objection handling and result orientation essential.
• Customer success mindset with ownership of CSAT.

Responsabilités

• Responsible for timely renewals for customers in assigned territory and educate on contractual implications.
• Forecast business targets and opportunities; identify and transfer leads to sales for top-tier opportunities.
• Educate customers on Oracle's portfolio and manage renewal risks proactively.
• Identify winbacks and grow wallet share with value-added services when applicable.

Description du poste

Oracle in Saudi Arabia is seeking a results-driven Customer Success Manager to own contract renewals for mid to large customers. You will educate clients on contractual implications, manage renewal risks, and identify opportunities to attach extended services.

The role emphasizes proactive winbacks, accurate forecasting, and collaboration with sales to grow wallet share while delivering exceptional support and ensuring customer satisfaction.