Senior Director, Strategic Customer Success (KSA)

Seclore; Riyadh; Hybrid; SAR 900,000 - 1,200,000; Full time

Job summary

Seclore, a Data Security Intelligence company, is seeking a senior Customer Success leader for the Kingdom of Saudi Arabia. You will steer the CS function, manage a portfolio of large strategic customers, and drive outcomes that translate into renewals, expansion, and advocacy.

You will partner with IT, InfoSec, and business units to align Seclore deployments with customer strategy and value realization. You will lead discovery, define success plans, and present Seclore capabilities to C-Suite

Qualifications

• 12+ years’ leadership experience in handling end-to-end customer relationships, preferably in SaaS
• Proven track record of managing strategic customer relationships and delivering measurable results
• Strong consulting background to lead discovery and guide value-realization discussions
• Ability to build and maintain relationships with senior executives, IT/InfoSec, and business units
• Proven ability to sell business cases and link adoption to business outcomes
• Excellent organization, project management, and stakeholder management skills
• Ability to explain complex tech and business concepts to diverse audiences
• Experience leading cross-functional teams to deliver solutions and resolve issues
• Understanding of enterprise business processes and their implementation
• Willingness to travel 60%+
• MBA preferred for strategic leadership roles

Responsibilities

• Lead, expand, and mentor the Customer Success team in KSA with strategy and OKRs
• Own a portfolio of large strategic customers and define success plans and KPIs
• Lead discovery sessions with IT and business users to identify new use cases and needs
• Manage ongoing executive-level and cross-functional engagements to assess progress and risks
• Serve as trusted advisor on customer strategy and Seclore deployment
• Demonstrate Seclore value to executives and technical teams
• Educate customers to maximize adoption, security, and business value
• Ensure best-practice use of Seclore across organizations and trust relationships
• Coordinate with Sales to drive renewals and upsell opportunities
• Provide artifacts like business cases and solution blueprints for customers

Skills

Leadership

SaaS

Executive communication

Stakeholder mgmt

Discovery & advisory

Cross-functional leadership

Account management

Strategic planning

Customer advocacy

Travel readiness

Education

Bachelor’s degree in technology or business

MBA preferred

Tools

DLP

Data classification

DRM

Job description

Seclore, a Data Security Intelligence company, is seeking a senior Customer Success leader for the Kingdom of Saudi Arabia. You will steer the CS function, manage a portfolio of large strategic customers, and drive outcomes that translate into renewals, expansion, and advocacy.

You will partner with IT, InfoSec, and business units to align Seclore deployments with customer strategy and value realization. You will lead discovery, define success plans, and present Seclore capabilities to C-Suite