Strategic Enterprise Customer Success Leader

AlgoSec; Riyadh; Remote; SAR 300,000 - 500,000; Full time

Job summary

AlgoSec is seeking a Customer Success Manager in Riyadh, Saudi Arabia (home office) to act as a strategic and technical advisor for our enterprise customers. You will help adoption, optimization, and expansion of AlgoSec solutions across hybrid and multi-cloud environments.

You will lead executive reviews, manage adoption health, and collaborate with sales to uncover growth potential while maintaining proactive, high-value touchpoints.

Qualifications

• 5+ years in a Customer Success or similar role with enterprise software.
• Experience managing strategic, multi-stakeholder customers.
• Strong knowledge of network security, governance, risk and compliance.
• Customer-first mindset with proactive client-facing approach.
• Excellent consulting, project management, and data-driven decision making.
• Familiarity with security tech (firewalls, IDS/IPS, APIs).
• Experience with infrastructure, cloud, and networking concepts.
• Executive presence and ability to manage high-stakes conversations.
• Fluent English and Arabic communication.
• Willingness to travel up to 50%.

Responsibilities

• Drive Customer Adoption by identifying gaps and building tailored success plans.
• Monitor adoption health and create quarterly improvement plans.
• Support renewals by linking adoption health to renewal outcomes and mitigating churn.
• Identify expansion opportunities with internal teams and sales.
• Be a trusted advisor with senior stakeholders and strategic insights.
• Lead customer engagements through Executive Business Reviews (EBRs).
• Document value through use cases and lessons learned for the knowledge base.
• Advocate for the customer’s voice across the organization.

Skills

5+ years in Customer Success

Enterprise software experience

Security or systems integration domain

English & Arabic communication

Executive presence

Customer-first mindset

Consulting & project management

Data-driven decision making

Client-facing engagements

Willingness to travel up to 50%

Tools

Salesforce.com

Gainsight

Job description

AlgoSec is seeking a Customer Success Manager in Riyadh, Saudi Arabia (home office) to act as a strategic and technical advisor for our enterprise customers. You will help adoption, optimization, and expansion of AlgoSec solutions across hybrid and multi-cloud environments.

You will lead executive reviews, manage adoption health, and collaborate with sales to uncover growth potential while maintaining proactive, high-value touchpoints.