Director

Seclore; Riyadh; On-site; SAR 400,000 - 700,000; Full time

Job summary

Seclore seeks a senior Customer Success leader for KSA to drive strategic outcomes, renewals, and growth across major customers. You will guide adoption, value realization, and cross-functional collaboration to secure long-term partnerships and regional expansion.

You will mentor the CS team, set OKRs, and act as a trusted advisor to CIOs, IT, and business leaders, ensuring superior customer outcomes and referenceable success.

Qualifications

• 12+ years of leadership experience in handling end-to-end customer relationships in SaaS.
• Proven ability to manage strategic customer relationships and deliver measurable results.
• Strong consulting background to translate objectives into solution approaches.

Responsibilities

• Lead CS team in KSA by setting strategy, prioritizing OKRs, and developing the team.
• Own a portfolio of strategic customers with goals, success plans, and KPIs.
• Lead discovery sessions with IT and business users to identify use cases and needs.
• Engage with customers regularly to assess progress, risks, and strategic direction.
• Act as trusted advisor and liaison between customers and Seclore teams.
• Present Seclore value to executives and cross-functional audiences.
• Educate customers on value realization and drive adoption and maximum business value.
• Build strong relationships at all levels, including C-Suite, across teams.

Skills

Leadership

Strategic leadership

C-Suite liaison

SaaS adoption

Account growth

Executive communication

Education

Bachelor's degree in technology or related field

MBA preferred

Tools

DLP knowledge

DRM

Cybersecurity basics

Job description

Secloreis the Data Security Intelligence company for the era of enterprise AI. Seclorehelps organisations secure the data that powers how people and AI work,enabling them to adopt AI safely without losing control of sensitiveinformation. By securing data itself and ensuring protection travels with itwherever it moves, Seclore enables trust, control, and resilience across themodern enterprise. Seclore serves more than 500 global enterprises andgovernment organisations across over 40 countries. For more information, visit www.seclore.com .

A sneak peek into therole:

In this senior-level role, you will lead Customer Success for KSA,ensuring that assigned strategic customers achieve their expected businessoutcomes with Seclore solutions, resulting in customer retention, advocacy, andaccount growth. You will bring strategic vision and an innovative approach tolead critical customer-facing teams, strengthen executive relationships, anddrive revenue growth initiatives across the market. You will play a key role indriving customer goals, product utilization, business transformation, valuerealization, renewals, and expansion by ensuring the engagement, success,retention, and growth of Seclore’s customers.
In addition to acting as a trusted advisor to customers, you will be a customeradvocate and the primary liaison between customers and internal Seclore teams.You will ensure that needs and requirements considered critical to customersuccess are communicated, prioritized, and driven throughout the Secloreorganisation.

Primary Responsibilities

• Lead, expand, and mentor the Customer Successteam in KSA by setting the strategy and prioritizing Objectives and Key Results(OKRs); hiring, training, coaching, and developing a world-class team
• Own a portfolio of Seclore’s largest and moststrategic customers, establishing critical goals, success plans, and keyperformance indicators and aiding customers in achieving them
• Lead discovery sessions with IT and businessusers to understand new use cases, business objectives, and system/applicationneeds
• Engage regularly with assigned customers throughstrategic and operational discussions to evaluate needs, progress, risks, andstrategic direction
• Become an expert on each customer’s Secloredeployment and serve as a trusted advisor for their strategic businessdirection
• Present the Seclore value proposition andproduct capabilities to audiences ranging from senior executives and C-Suitestakeholders to technical and functional teams
• Educate customers on the value they can generatefrom their Seclore solution and drive measurable value realization
• Ensure customers employ best practices and thattheir Seclore solution is optimized for adoption, usage, security, and maximumbusiness value
• Build and maintain trusting relationships at alllevels, including the C-Suite, across customer teams, functional groups,business units, and group companies
• Serve as the primary liaison between assignedcustomers and Seclore to create a seamless customer experience
• Ensure internal alignment on account strategy bypartnering with cross-functional Seclore teams to develop and execute accountplans that result in customer references, retention, and account growth
• Continually assess customer progress towardstated goals and drive expected results across adoption, usage, business value,friction, and the overall relationship
• As the customer advocate, ensure customer needsare met and account issues are resolved quickly by leveraging resources fromacross the company as needed
• Proactively create customer-facing artifactssuch as business cases, usage scenarios, solution blueprints, FAQs, and meetingnotes
• Support internal Customer Success and deliveryteams in completing project milestones, including production go-live, UATsign-off, and the initial rollout phase
• Gather customer product feedback and communicatewith Product Management to shape roadmap development
• Work with the Sales team to achieve timelycontract renewals and identify upsell/cross-sell opportunities

Required Skills/Experience

• - 12+ years’ leadershipexperience in handling end-to-end customer relationships, preferably in SaaS,leading the deployment of software business applications, providing strategicadvisory and account management services, or leading Customer Success functions
• - Proven track record ofsuccessfully managing strategic customer relationships and deliveringmeasurable results
• - Strong consulting background,with the ability to lead discovery, translate business objectives into solutionapproaches, and guide value-realization discussions
• - Proven ability to build andmaintain strong, trusting relationships with diverse internal and externalstakeholders, including senior executives, IT/InfoSec, business, and functionalteams
• - Proven ability to build andsell business cases to customer teams and connect solution adoption to businessoutcomes
• - Excellent organization, projectmanagement, time management, executive communication, and stakeholdermanagement skills
• - Ability to quickly grasp andclearly explain technological and business concepts to executive, technical,and functional audiences
• - Ability to leadcross-functional business and technical teams to deliver solutions and providetimely issue resolution
• - Strong understanding ofbusiness processes and their implementation into enterprise businessapplications
• - Team player who will innovateto continue improving the way Seclore serves its customers; willing and able totravel 60%+ of the time
• - Bachelor’s degree intechnology, business, or a related field (MBA preferred)

Preferred Knowledge,Skills, Abilities, And Background

• - Highly energetic, with apassion for helping customers achieve expected business outcomes
• - Multitasker with willingness to'roll up sleeves' and assist wherever needed
• - Deep credibility in inspiringconfidence in C-level decision makers
• - Hands-on experience withendpoint security products, especially Data Loss Prevention (DLP), dataclassification, and Digital Rights Management (DRM)
• - Extensive business processmanagement experience and expertise, ideally in government, banking, financialservices, insurance, and manufacturing
• - Previous experience with amajor systems integrator and/or a Customer Success function preferred
• - Experience withSaaS/subscription solution offerings is a plus
• - Knowledge of information andcyber security