Remote Customer Success Manager - Growth & Retention

Client of imploy; Riyadh; On-site; SAR 90,000 - 150,000; Full time

Job summary

Client of imploy seeks a proactive Customer Success Specialist to build strong relationships with customers, ensuring they receive maximum value from our products and services while supporting long-term satisfaction and retention.

The ideal candidate will onboard customers, guide product adoption, monitor engagement, and coordinate with internal teams to resolve inquiries, focusing on growth opportunities and high-quality service.

Qualifications

• Bachelor’s degree in business or related field.
• Experience in Customer Success, Account Management, Customer Service, or Sales is preferred.
• Excellent verbal and written communication skills in English.
• Strong relationship-building and problem-solving abilities.
• Proficiency in Microsoft Office and CRM tools.
• Ability to work independently in a remote environment.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong relationships with customers to ensure a positive experience.
• Guide customers through onboarding and product adoption processes.
• Monitor customer engagement and identify opportunities to improve satisfaction and retention.
• Address customer inquiries and coordinate solutions with internal teams.
• Conduct regular follow-ups to understand customer needs and gather feedback.
• Identify opportunities for account growth and collaborate with the sales team when appropriate.
• Maintain accurate customer records and activity updates within company systems.
• Support the achievement of customer retention and satisfaction objectives.

Skills

Communication skills

Relationship building

Problem solving

Remote work

Customer-centric

Organization

Time management

Education

Bachelor's degree in Business Administration, Marketing, Communications, or related field

Tools

Microsoft Office

CRM tools

Job description

Client of imploy seeks a proactive Customer Success Specialist to build strong relationships with customers, ensuring they receive maximum value from our products and services while supporting long-term satisfaction and retention.

The ideal candidate will onboard customers, guide product adoption, monitor engagement, and coordinate with internal teams to resolve inquiries, focusing on growth opportunities and high-quality service.