Key Account Director - Arabic speaker (m/f/d)

Halian; Dammam; On-site; SAR 299,000 - 375,000; Full time

Job summary

A leading media intelligence company in Saudi Arabia is hiring a Key Account Director to manage Tier 1 strategic accounts. The role focuses on ensuring high client satisfaction and expanding services through upsell opportunities. Ideal candidates will have 8–10 years of B2B client servicing experience, preferably in the GCC region. They will be responsible for understanding client needs, conducting meetings, and driving effective account management strategies. This position offers an exciting opportunity to make a significant impact.

Qualifications

• 8–10 years of B2B client servicing or commercial experience.
• Experience working with GCC clients is required.
• Media Intelligence or PR agency experience is preferred.

Responsibilities

• Understand client needs and design effective plans.
• Meet clients regularly and consult on their needs.
• Create proposals and negotiate contracts.
• Oversee team members for revenue growth.
• Present accurate reports and forecasts.
• Drive cross-functional projects across departments.

Skills

B2B client servicing

Relationship building

Strategic communication

Job description

One of the leading global companies in media intelligence and insights, established in 1984, is hiring a Key Account Director to lead and manage Tier 1 strategic accounts. The role focuses on ensuring the highest level of client satisfaction, delivering value, and expanding the scope of services through upsell opportunities. Ideal candidates thrive on building strong client partnerships, driving growth, and making a meaningful impact.

Your Responsibilities

• Understand client needs and design effective plans to meet their requirements.
• Meet clients regularly, consult on their needs, and position our services through a consultative selling approach.
• Create proposals, negotiate contracts, and drive client deliverables with innovative ideas.
• Conduct periodic health checks and ensure high satisfaction ratings that align with company standards.
• Oversee and guide team members to ensure processes are followed for revenue growth.
• Drive cross‑functional projects across finance, marketing, product, monitoring, analysis, and market research.
• Present accurate and timely reports, forecasts, and updates.
• Be available for urgent requirements and client crisis management.
• Lead and oversee the media monitoring and reporting team dedicated to the key account, ensuring high-quality, timely, and accurate deliverables.
• Identify opportunities for process improvements and innovations to deliver more value to the client and elevate the account’s overall performance.
• Develop and implement a structured account management framework to enhance efficiency, organization, and client satisfaction, including regular client meetings, contact reports, written briefs, and deliverable sign‑off sheets.
• Strengthen team management through clear guidance, training, and support to improve productivity and accountability, including regular team meetings.
• Streamline administrative processes to ensure faster turnaround times for media reports and client requests.
• Establish rigorous quality control measures to improve the accuracy and relevance of media insights and reporting.
• Foster proactive communication with the client, actively addressing concerns, and providing strategic recommendations to rebuild trust.
• Perform other job‑related duties as assigned by Managing Director.

Your Qualifications

• 8–10 years of B2B client servicing or commercial experience.
• Based in the GCC or proven experience working with GCC clients.
• Previous Media Intelligence or PR agency experience is a plus.
• Prior experience in Energy, Oil & Gas, or Government sectors is a plus.
• Candidates with secondee experience (working directly within client organizations on behalf of their employer) are preferred.