IT System Support Specialist

Parsons International; Makkah Region; On-site; SAR 337,000 - 450,000; Full time

Job summary

A multinational engineering firm in Saudi Arabia is seeking an IT Systems Specialist for a large-scale construction project. You will be responsible for system integration and support involving various systems including SharePoint and Oracle Primavera. Ideal candidates will have 5-10 years of related experience and a degree in Engineering or IT. Strong skills in EDMS products and business intelligence reporting are essential. This role offers an opportunity to work in a dynamic environment.

Qualifications

• 5-10 years of related work experience.
• 4-7 years of job profile related experience.
• Certifications are an advantage.

Responsibilities

• System integration/support of complex systems.
• Manage and support business applications on-site.
• Coordinate delivery of service with support teams.
• Liaise between business requirements and technical design.
• Author documentation for developed systems.
• Establish project-based SLA metrics.

Skills

EDMS products (SharePoint 2010, Aconex, Documentum, FileNet, Livelink)

Business Intelligence dashboards and reports

Strong DBA skills: MS SQL Server or Oracle

Data exchange (Web services, XML, APIs)

Reporting tools (SQL Reporting Services, Crystal Reports)

Data warehouse design and report development

Project controls application – Oracle Primavera solutions

Excellent verbal and written technical English communication

Strong customer support/service skills

Troubleshooting skills

Strong business analysis skills

Education

4-year degree in Engineering or Information Technology

Tools

Microsoft Visual Studio .NET

Oracle Primavera

Job description

POSITION OVERVIEW

Work as IT Systems Specialist in System integration/Support on the large scale construction project involving various systems including SharePoint, Dashboard, EDMS, Planning/Scheduling, Risk Management, Contract and Cost Management.

SPECIFIC RESPONSIBILITIES

• System Integration/support of complex integrated systems with data originating from multiple applications, platforms, organizations and geographic locations.
• Self‑performs and potentially manages and supports business applications (Oracle Primavera, Aconex, in‑house developed tools) on‑site.
• Coordinates delivery of service and support with corporate‑based application support teams.
• Liaises between business requirements and technical design, working closely with multiple business application specialists.
• Author technical and end‑user guide documentation for the developed systems.
• Works in a distributed, team‑oriented environment.
• Establishes and reports project‑based Service Level Agreement metrics.
• Coordinates and reports root cause analysis and course correction for failed SLA targets.
• Assists with on‑call support during non‑business hours.
• Gathers end‑user and project requirements and presents them to management in technical and non‑technical terms.
• Escalates reports and follows up on issues with various functional service delivery teams, local vendors, service providers, subject‑matter experts and upper project management.
• Complies with Problem Management processes by registering, updating, resolving and closing assigned incident and problem tickets.
• Understands business processes being used and implemented.
• Is proactive with the customer in gathering reporting requirements.
• Creates and maintains report/program documentation.
• Performs other responsibilities associated with the position as may be appropriate.

PREFERRED EDUCATION / EXPERIENCE

4-year degree in Engineering or Information Technology (or any degree with relevant experience) and 5‑10 years of related work experience. Minimum of 4‑7 years of job profile related experience. Any certification is an advantage.

REQUIRED SKILLS & COMPETENCIES

• Strong background and thorough understanding of EDMS products (SharePoint 2010, Aconex, Documentum, FileNet, Livelink, etc.).
• Working knowledge and understanding of dashboards, planning/scheduling systems, cost management systems, etc.
• SharePoint 2010 – installation, configuration, administration is an added plus.
• Business Intelligence dashboards and reports.
• Strong DBA skills: MS SQL Server or Oracle.
• Data exchange: Web services, XML, custom and standard APIs.
• Knowledge of Microsoft Visual Studio .NET development tools is an added plus.
• Reporting tools: Microsoft SQL Reporting Services, Crystal Reports.
• Data warehouse design and extensive custom report development.
• Experience with integration work between EDMS and project controls systems.
• Ability to gather, define and implement database changes/requirements.
• Working knowledge of SQL databases and their structures/schemas.
• Strong knowledge of reporting/programming functions within MS SQL Server, VBA and SQL scripts.
• Project controls application – Oracle Primavera solutions.
• Ability to work with internal and external teams.
• Excellent verbal and written technical English communication abilities.
• Strong customer support/service skills.
• Budget management experience.
• Strong troubleshooting skills.
• Strong business analysis skills.
• Must be a team player, self‑motivated and proactive.

ABOUT THE COMPANY

Parsons is a leader in many diverse markets such as infrastructure, transportation, water, telecommunications, aviation, commercial, environmental, planning, industrial manufacturing, education, healthcare, life sciences and homeland security. Parsons provides technical and management solutions to federal, regional and local government agencies as well as private industries worldwide.