IT Support Technician (Field)

Talent Blueprint FZ LLC; Jeddah; On-site; SAR 8,000 - 12,000; Full time

Job summary

A leading IT solutions provider in Makkah Region is seeking an experienced IT Support Technician to provide on-site technical support for end-user equipment. Key responsibilities include installation, configuration, and troubleshooting of laptops, desktops, and printers. Ideal candidates will have 2-5 years of field IT support experience and possess strong knowledge of Windows OS and basic networking. This role requires excellent communication skills and a focus on customer service.

Qualifications

• 2-5 years experience in field IT support or desktop support.
• Strong knowledge of Windows OS and common office applications.
• Experience supporting printers and peripherals.

Responsibilities

• Install, configure, and support laptops, desktops, monitors, and peripherals.
• Deploy and test printers (local and network).
• Perform OS setup, user profiles, and basic software installation.
• Troubleshoot hardware, software, and connectivity issues on-site.
• Provide user assistance and first-level technical support.
• Replace faulty equipment and coordinate repairs.
• Maintain service tickets, checklists, and site sign-off documents.

Skills

Field IT support experience

Windows OS knowledge

Printer and peripheral support

Basic networking knowledge

Strong communication skills

Customer-service skills

Job description

Role Summary

Provides on-site technical support, installation, and troubleshooting for end-user IT equipment during rollout and operational phases.

Key Responsibilities

• Install, configure, and support laptops, desktops, monitors, and peripherals
• Deploy and test printers (local and network)
• Perform OS setup, user profiles, and basic software installation
• Troubleshoot hardware, software, and connectivity issues on-site
• Provide user assistance and first-level technical support
• Replace faulty equipment and coordinate repairs
• Maintain service tickets, checklists, and site sign-off documents

Required Skills & Experience

• 2-5 years experience in field IT support or desktop support
• Strong knowledge of Windows OS and common office applications
• Experience supporting printers and peripherals
• Basic networking knowledge (LAN, Wi‑Fi, IP addressing)
• Strong communication and customer‑service skills