IT Support Technician

Talent Blueprint FZ LLC; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A tech support company is seeking an IT Support Technician (Field) in Jeddah/Riyadh. The role involves providing on-site technical assistance during a large-scale IT rollout. Candidates should have over 3 years of relevant experience and strong knowledge of Windows OS, along with excellent troubleshooting skills. This is a full-time, onsite position during the project duration from December 2025 to January 2026.

Qualifications

• Minimum of 3 years in IT helpdesk or support roles.
• Strong knowledge of Windows OS and office applications.
• Experience in supporting printers and networking basics.

Responsibilities

• Install and configure laptops, desktops, and peripherals.
• Deploy and support local and network printers.
• Troubleshoot hardware and software issues on-site.
• Provide first-level support and technical assistance.
• Maintain service tickets and documentation.

Skills

IT support

Troubleshooting

Customer service

Communication

Tools

Windows OS

Printers and peripherals

Job description

Job Title: IT Support Technician (Field)

Location: Jeddah/Riyadh

Project Type: Large-scale IT rollout and operations support

Duration: 22 December 2025 – 26 January 2026

Work Arrangement: Onsite, full-time during rollout and operations

Role Summary

The IT Support Technician (Field) will provide hands‑on, on‑site technical support for end‑user IT equipment during rollout and live operational phases. This role is execution‑focused and requires strong troubleshooting skills in a fast‑paced, venue‑based environment.

Key Responsibilities

• Install, configure, and support laptops, desktops, monitors, and peripherals
• Deploy, configure, and test local and network printers
• Perform OS setup, user profile configuration, and basic software installations
• Troubleshoot hardware, software, and connectivity issues on‑site
• Provide first‑level user support and on‑the‑spot technical assistance
• Replace faulty equipment and coordinate repairs or swapsMaintain service tickets, checklists, and site sign‑off documentation

Required Experience & Technical Skills

• 3+ years of experience in IT helpdesk, field support, or desktop support roles
• Strong working knowledge of Windows OS and standard office applications
• Hands‑on experience supporting printers and peripherals
• Basic understanding of LAN, Wi‑Fi, and IP addressing
• Strong communication skills and a customer‑service mindset
• Must be available onsite, full‑time for the entire project duration