IT Support & Systems Specialist

RMG | مجموعة ريناد المجد (لتقنية المعلومات); Eastern Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT service provider in Saudi Arabia is seeking a Technical Support Specialist responsible for providing daily user support and resolving technical issues. The role involves troubleshooting hardware and software issues, managing support requests, and ensuring IT service continuity. Candidates should have a Diploma or Bachelor’s degree in Information Technology and 3–5 years of relevant experience. Strong technical troubleshooting skills and proficiency with ticketing systems are required.

Qualifications

• 3–5 years of hands-on experience in technical support or system operations support.
• Proficiency in using ticketing systems.
• Strong technical troubleshooting skills.

Responsibilities

• Receive and handle technical support requests based on service priority.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Collaborate with the technical team to ensure the availability of critical systems.
• Document troubleshooting steps and technical actions taken.
• Adhere to agreed service levels for response and resolution times.
• Assist users in effectively using IT tools and services.

Skills

Technical troubleshooting

Using ticketing systems

User support

Education

Diploma or Bachelor’s degree in Information Technology

Job description

A leading IT service provider in Saudi Arabia is seeking a Technical Support Specialist responsible for providing daily user support and resolving technical issues. The role involves troubleshooting hardware and software issues, managing support requests, and ensuring IT service continuity. Candidates should have a Diploma or Bachelor’s degree in Information Technology and 3–5 years of relevant experience. Strong technical troubleshooting skills and proficiency with ticketing systems are required.