IT Support Services , L1

Tamkeen Technologies; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology solutions provider in the Riyadh Region is seeking a talented individual to analyze customer service operations. This role involves identifying trends, generating insights, and supporting process enhancements to improve service quality and efficiency. Candidates should have a relevant Bachelor's degree and a minimum of 2 years' experience in customer service analysis. Proficiency in tools like Excel and Power BI is essential. The position offers a chance to contribute to significant service improvement initiatives.

Qualifications

• Minimum of 2 years of experience in customer service operations or service performance analysis.

Responsibilities

• Conduct in-depth analysis of customer service operations.
• Identify performance trends to enhance service quality.
• Support process improvements and maintain service documentation.

Skills

Data analysis and visualization tools (Excel, Power BI)

Documentation and report-writing skills

Knowledge of service operations tools and reporting techniques

Education

Bachelor’s degree in Business Administration, Information Technology, or a related field

Job description

Tamkeen Technologies is looking for a talented who will be responsible for conducting in-depth analysis of customer service operations, identifying performance trends, and supporting process improvements . this rule will contribute to enhancing service quality and efficiency by generating insights, maintaining service documentation, and assisting with implementation of service enhancement initiatives.

Effective Communication

• Prepares precise and comprehensive analytical reports and operational summaries.
• Effectively conveys findings and insights within the team.
• Adjusts communication style to suit various audiences.

Commitment & Accountability

• Ensures the accuracy and punctuality of assigned analytical and reporting tasks.
• Exhibits a sense of responsibility in achieving results.
• Adheres to initiatives for enhancing service quality.

Fostering Relationships

• Collaborates productively with internal team members.
• Offers analytical support to colleagues to promote collective success.
• Sustains a professional and cooperative demeanor during team discussions.

Planning & Organizing

• Strategically plans and prioritizes tasks to meet reporting and analysis deadlines.
• Organizes documentation and reporting outputs for easy access.
• Aligns work with departmental timelines and objectives.

Initiative

• Proactively identifies trends in service performance.
• Proposes enhancements to tools, workflows, and analytical processes.
• Seeks opportunities for personal development and increased efficiency.

Education Required

• Bachelor’s degree in Business Administration, Information Technology, or a related field.

Experiences Required

• Minimum of 2 years of experience in customer service operations, service performance analysis, or related functions.

Skills Required

• Basic proficiency in data analysis and visualization tools (Excel, Power BI).
• Strong documentation and report-writing skills.
• Good knowledge of service operations tools and reporting techniques.