IT Operations Manager

AJIL Financial Services Company; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading financial services firm in Jeddah is seeking an experienced IT Operations Manager to oversee infrastructure and service management functions. The ideal candidate will have at least 8 years of IT experience with 3 years in operations leadership, preferably within the financial sector. Responsibilities include managing day-to-day IT operations and ensuring the reliability of critical systems while leading internal teams and vendors. Strong problem-solving and communication skills are essential for this role.

Qualifications

• 8+ years of IT experience with leadership in IT operations.
• Experience in the financial sector is mandatory.
• Hands-on with ITSM platforms and virtualization platforms.

Responsibilities

• Manage day-to-day IT operations ensuring system availability.
• Enforce ITSM processes across teams and vendors.
• Oversee infrastructure and service management functions.

Skills

IT operations management

ITSM processes

Network management

Virtualization

Security practices

Leadership skills

Problem-solving skills

Communication skills

Capacity planning

Education

Bachelor's degree in computer science or related field

Tools

ITIL v4 Foundation

Networking Certification

PMP or Prince2

Job description

We are looking for an experienced IT Operations Manager to oversee infrastructure and service management functions in a regulated financial services environment with the following qualifications and skills:

Main Responsibilities:

• Managing day-to-day IT operations.
• Ensuring availability and reliability of critical systems.
• Enforcing ITSM processes, and supervising internal teams and vendors across networking, virtualization, and security layers.
• Managing enterprise firewalls.
• Oversee infrastructure and service management functions.

Requirements and skills:

• Minimum 8 years of IT experience.
• Minimum 3 years' experience in IT operations leadership.
• Experience in the financial sector is a must.
• Bachelor's degree in computer science, Information Technology, or any related field.
• ITIL v4 Foundation.
• Networking Certification.
• Virtualization/Infrastructure.
• PMP or Prince2 is a plus for project coordination.
• Strong leadership in managing IT operations and infrastructure teams.
• Deep understanding of ITSM practices (incident, change, problem, asset, service request).
• Hands-on experience with ITSM platforms.
• Administration and troubleshooting of virtualization platforms (e.g., Nutanix AHV, VMware).
• Solid networking knowledge: LAN/WAN, routing, switching, VPN, DNS, DHCP.
• Experience managing enterprise firewalls (e.g., Fortinet, Palo Alto).
• Proven ability to manage vendors and enforce SLAs.
• Knowledge of backup, recovery, and DR solutions.
• Familiarity with regulatory compliance frameworks.
• Ability to document SOPs, workflows, and operational runbooks.
• Strong problem-solving and communication skills across business and technical teams.
• Capacity planning, system health monitoring, and performance tuning expertise.
• Fluent in English (verbal & written).
• Excellent communication skills (verbal & written).