IT & AV Supervisor - (Pre-Opening)

InterContinental; Saudi Arabia; On-site; USD 30,000 - 50,000; Full time

Job summary

A leading hotel brand is seeking an IT Supervisor with strong analytical and problem-solving skills to manage hotel technology and AV systems. The role involves overseeing IT support, ensuring compliance with security standards, and providing exceptional support during events. The ideal candidate will have a background in IT or computer science and experience in luxury hotel operations, ensuring maximum system efficiency and guest satisfaction.

Benefits

Competitive salary

Room discounts

Comprehensive training

Qualifications

• 2-3 years prior experience in a similar role in luxury hotels.
• Working knowledge of networking and AV systems.
• Ability to train employees and ensure compliance with IT standards.

Responsibilities

• Manage and monitor hotel IT systems and equipment.
• Ensure compliance with policies and security standards.
• Coordinate AV support for events and troubleshoot technical issues.

Skills

Analytical skills

Problem-solving skills

Communication skills

Teamwork

Education

Bachelor's degree or Diploma in Computer Science or IT related field

Tools

AV systems

Networking equipment

CCTV

PABX

Job description

• As primary contact for servicing the computer hardware you ll manage and monitor all computer hardware and make systems are installed properly and working efficiently
• Keep up to date with all approved systems and technology including
• Computer Hardware including Servers, PCs, printers and networking devices
• Software including operating system and applications
• Point of Sale Systems
• Maintain an up-to-date list of all computer hardware, software and AV equipment at hotel (Inventory)
• Monitor the performance of the systems and maintain logbook of performance
• Understand all standards and customized features and functions of PMS and POS systems
• Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications
• Maintain uncompromising data and physical security standards
• Control security for server room and ensures that the server room fire protection, temperature control, and power requirements meet the security specification as described in the security system
• Administer all user ID s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Director/Leader
• Maintain technical and user documentation, systems report, detailed records of IT/AV equipment, network configurations and any technical issues or resolutions in a neat, orderly and secure fashion
• Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Director/Leader
• Train employees to enable them to take responsibility during the absence of IT/AV colleagues
• Ensure all hotel routine maintenance for IT & AV equipment comply with policies and standard
• Ensure all hotel policies and information security comply with standards
• Investigate and report system issues to the vendor or to the support centre
• Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity
• Recommend suitable Software/Hardware vendors for the hotel IT purchases
• Collaborate with other departments to ensure all IT related items meets the various Audit requirements
• Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule
• Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software.
• Ensure all necessary settings are properly configured on the computing and AV systems
• Take preventive measures to foresee, identify and analyse the potential system performance issues
• Ensure all cabling, network diagrams and SOPs are up-to-date
• Leading or participating in IT projects, such as system upgrades, new software implementations, or network expansions, to improve the hotel's technological capabilities.
• AV equipment setting up, operating and maintaining audio visual equipment for events, conferences and meeting. This includes projectors, sound systems, microphones and video conferencing tools.
• Operate equipment including microphones, mixers, speakers, projectors, LED screens, video conferencing systems, cameras, and lighting controls.
• Coordinate with event planners, banquet teams, and clients to understand AV needs and ensure smooth execution.
• Provide technical support during live events, including troubleshooting sound, video, or lighting issues on the spot.
• Ensure all AV equipment is in good working condition through regular maintenance, testing, and cleaning.

Accountabilities

This job performs professional accounting duties for a large full-service hotel or a cluster of hotels. This is the middle level professional position in the hotel accounting series.

What we need from you

• Bachelor s degree or Diploma in Computer Science or IT related field
• Two to Three years prior tenure in a similar role in luxury hotels
• Working knowledge of networking, CCTV and PABX
• Strong analytical and problem-solving skills
• Proficient in using AV systems such as mixers, amplifiers, wireless microphones, video switchers, projectors, LED panels, and lighting consoles
• Knowledge of network-based BGM system such as Bose ControlSpace is a plus
• Great communication and interpersonal skills
• A team player, proactive, responsible, ability to work under pressure and tight timelines

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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