IT Assistant Manager - Four Seasons Hotel Madinah, Saudi Arabia

Four Seasons Hotels and Resorts; Medina Province; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel chain in Medina, Saudi Arabia, seeks an IT Assistant Manager to oversee technology operations. You'll manage IT infrastructure, ensuring reliability and data security while providing technical support. Ideal candidates have a degree in IT, experience in management within hospitality, and strong analytical skills. Competitive salary, housing allowances, and various benefits are offered in a tax-free environment.

Benefits

Competitive salary in a tax-free environment

Housing and transportation allowances

Complimentary meals and uniform cleaning

Medical and life insurance

Opportunities for growth and development

Qualifications

• Proven experience in IT management, preferably in the hospitality industry.
• Strong knowledge of IT infrastructure, networks, security protocols, and system administration.
• Experience with IT project management, budget management, and vendor coordination.

Responsibilities

• Manage and maintain the hotel’s IT infrastructure, including servers, networks, hardware, and software systems.
• Oversee the installation, configuration, and maintenance of IT systems and equipment.
• Provide technical support to hotel staff, resolving hardware, software, and network-related issues.

Skills

IT management

Problem-solving

Communication

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

IT infrastructure

Network security protocols

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

About The Role

We are seeking a highly skilled and proactive IT Assistant Manager to oversee the IT operations at Four Seasons Hotel Madinah. Reporting to the Director of IT, you will be responsible for managing the hotel’s technology infrastructure, ensuring the smooth operation of hardware, software, and network systems. Your role will be key in maintaining IT system reliability, data security, and delivering technology solutions to enhance both guest experience and operational efficiency.

What You Will Do

• Manage and maintain the hotel’s IT infrastructure, including servers, networks, hardware, and software systems.
• Oversee the installation, configuration, and maintenance of IT systems and equipment, ensuring operational efficiency and minimal downtime.
• Provide technical support to hotel staff, resolving hardware, software, and network-related issues in a timely manner.
• Ensure that hotel IT systems are secure, monitoring for potential security threats and implementing security measures to safeguard data.
• Implement and manage IT projects, working closely with other departments to deliver technology solutions that meet operational needs.
• Collaborate with the Director of IT in developing IT strategies to support the hotel’s business goals and improve operational processes.
• Manage vendor relationships and coordinate with external IT service providers for hardware, software, and support services.
• Assist in the management of IT budgets, ensuring cost-effective procurement and maintenance of IT equipment and services.
• Train and develop IT staff, ensuring they have the necessary skills and knowledge to support hotel systems and operations.
• Ensure compliance with local regulations and data protection laws, maintaining proper access controls and data privacy standards.
• Monitor the performance of IT systems, conducting regular audits and troubleshooting to identify and resolve issues.

What You Bring

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT management, preferably within the hospitality industry.
• Strong knowledge of IT infrastructure, networks, security protocols, and system administration.
• Experience with IT project management, budget management, and vendor coordination.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Ability to communicate effectively with non-technical staff and leadership, translating technical issues into understandable terms.
• Proficiency in English.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation allowances.
• 30 days of vacation plus public holidays.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.
• Additional family benefits.

Schedule & Hours

This is a full-time role.

Localization

Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for sales and business development.