Information Technology Specialist

Jayasom Wellness Resort Amaala; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A wellness resort in Saudi Arabia is seeking an IT Specialist to provide high-level support to the IT Manager. The role involves ensuring smooth operation of IT systems, troubleshooting issues, and optimizing applications. Successful candidates will have a BSc in Information Technology, strong knowledge of resort technologies, and excellent problem-solving skills. This position promotes a culture of wellness and sustainability and requires adaptability and strong communication skills.

Qualifications

• Experience in a similar IT role and multicultural environments.
• Technical proficiency in cloud solutions and mobile device management.
• Understanding of IT security standards and PCI compliance.

Responsibilities

• Provide high-level support to the IT Manager and Supervisor.
• Ensure smooth operation of all IT systems across the property.
• Troubleshoot hardware and software issues.

Skills

Information systems knowledge

Problem-solving skills

Communication skills

Customer-focused attitude

Education

BSc/BA in Information Technology or Computer Science

Tools

Opera PMS

Micros POS

Windows environments

Job description

Job Purpose

• Provide high-level support to the IT Manager and Supervisor in daily operations.
• Build and maintain strong professional relationships with internal and external stakeholders.
• Promote Jayasom’s wellness and sustainability culture by leading through example.

General Responsibilities

• Maintain effective communication across all levels and support teams in delivering excellent service.
• Build strong professional relationships with colleagues, corporate office, guests, and ownership.
• Foster a collaborative, professional, and positive work environment.
• Comply with company policies, fire, hygiene, and health & safety regulations.
• Participate in meetings, trainings, and employee initiatives as required.
• Contribute to achieving business targets with a proactive and innovative approach.
• Perform any other reasonable duties as assigned.

Key Operational Responsibilities

• Ensure smooth, proactive operation of all IT systems across the property.
• Support departments by optimizing applications and resolving technical issues efficiently.
• Implement IT policies, procedures, and standards, including self-audits and guest-facing technologies.
• Assist the IT Manager in daily operations and system improvements.
• Troubleshoot hardware and software issues and coordinate timely resolutions.
• Prioritize IT incidents impacting guests or revenue and support preventive maintenance.
• Maintain accurate IT inventory and system records.
• Stay updated on new systems and technologies to improve operational efficiency.
• Ensure all IT-related risks and hazards are reported and addressed promptly.

Job Requirements

• BSc/BA in Information Technology or Computer Science (preferred) with experience in a similar IT role and multicultural environments.
• Strong knowledge of information systems and resort technologies including Opera, Micros Symphony, networks, and operating systems.
• Technical proficiency in Windows environments, Opera PMS, Micros POS, email systems, cloud solutions, mobile device management, and guest-facing technologies.
• Understanding of IT security standards and PCI compliance.
• Strong problem-solving, communication, and customer-focused skills.
• Positive, reliable, and adaptable attitude with high work ethics and integrity.