Head Waiter

Kitopi; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading multi-brand restaurant is seeking a team leader in Riyadh to create a positive work environment, motivate the team, and ensure excellent customer service. Candidates should have at least 3 years of relevant experience, a high school diploma, and strong interpersonal skills. This role offers a great opportunity for personal and professional growth.

Qualifications

• Minimum high school academic qualification.
• Experience of minimum 3 years in a similar position.
• Ability to communicate effectively in English and Arabic.

Responsibilities

• Create a supportive environment for team members.
• Motivate and inspire team members by setting a good example.
• Coordinate with other partners to ensure team success.

Skills

Interpersonal skills

Communication skills

Leadership

Time management

Teamwork

Education

High school diploma

Job description

Overview

Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by Softbank Group Corp’s Vision Fund 2, which helped achieve Unicorn status. Kitopi’s growth is powered by its proprietary Smart Kitchen Operating System (SKOS), an in-house suite of applications that optimizes cloud kitchen operations in real time. Kitopi operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, with engineering, robotics, and global customer experience hubs in Krakow, Denmark, and Dubai. AWJ, a Kitopi company, is a fast-growing Food & Beverage Group of popular home-grown Middle Eastern, Mediterranean, and international dining concepts. AWJ has expanded to Saudi Arabia and the USA, with plans to explore key regional markets in Europe, North Africa, and the USA, bringing in cutting-edge technologies and blending diverse culinary traditions to create unique dining experiences.

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all our customers. To supervise, train and motivate team members, with the key aim of retaining and attracting new customers.

What You\'ll Do?

• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort & provide the team with a vision of the project objectives.
• Motivate and inspire team members & Lead by setting a good example (role model) - behavior consistent with words.
• Coach and help develop team members; help resolve dysfunctional behavior, facilitate problem solving and collaboration.
• Maintain healthy group dynamics, intervene when necessary to aid the group in resolving issues.
• Assure that the team members have the necessary education and training to effectively participate on the team
• Encourage creativity, risk-taking, and constant improvement; recognize and celebrate team members
• Coordinate with internal and external partners (Staff & Guests) as necessary.
• Familiarize the team with customer needs, specifications, design targets, the development process, design standards, techniques, and tools to support task performance.
• Assure that the team addresses all relevant issues within the specifications and various standards.
• Provide necessary business information
• Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.
• Work with floor managers to obtain necessary resources to support the team\'s requirements.
• Obtain and coordinate space, equipment, and communication lines for team members.
• Coordinate with floor manager to establish meeting times, places and agendas.
• Provide status reporting of team activities against the program plan or schedule.
• Keep the floor manager and outlet manager informed of task accomplishment.
• Communicate with floor manager and outlet manager about all issues which cannot be resolved by the team.
• Provide guidance to the team based on management direction

What Are We Looking For?

• Minimum high school academic.
• Experience minimum 3-year similar position.
• Good talent, good appearance, good presentation.
• Decision Maker
• Ability to integrate into a new work environment.
• High interpersonal skills, and communication skills (in both English & Arabic)
• Hard worker, teamwork player.
• Highly self-motivated with the ability to motivate others as well.
• Leadership and multitasking.
• Time management