Head of Operations

PetroApp; Riyad Al Khabra; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading operations management firm in Saudi Arabia seeks an Operations Manager to oversee daily business activities and enhance efficiency. Responsibilities include strategic planning, improving operational procedures, managing procurement, and ensuring customer satisfaction. The ideal candidate should possess strong leadership, analytical skills, and technical expertise. Proficiency in English and familiarity with ERP systems are essential for success in this role.

Responsibilities

• Liaise with leadership to make decisions regarding operations.
• Plan and monitor daily business activities.
• Evaluate business procedures and apply improvements.
• Manage procurement processes and resource allocation.
• Enhance customer satisfaction through effective operations.
• Review financial information and adjust budgets.
• Manage relationships with external partners.
• Analyze performance data and metrics.
• Implement HSE procedures to comply with regulations.

Skills

Planning and organizing abilities

Communication skills

Analytical ability

Leadership skills

Problem-solving skills

Customer focus

Technical support expertise

Proficient in Microsoft Office

Proficient in English

Tools

ERP systems

Slack

Job description

Organize and oversee the daily operations of PetroApp, ensure business is well-coordinated and productive by managing its procedures and coaching operations department representatives, the goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long‑term success.

Duties & responsibilities

• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day‑to‑day running of business to ensure smooth progress
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee operations / customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Manage relationships / agreements with external partners / vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Responsible for the implementation of the HSE procedures in his / her area, comply with the internal regulations.

Requirements

Skills & Competencies :

• Strong planning and organizing abilities.
• Excellent communication and negotiation skills.
• High analytical and numerical ability.
• Customer focus and quality oriented mindset.
• Leadership, strategic thinking, and ability to drive transformation.
• Strong problem‑solving skills and ability to motivate people.
• Technical support expertise, feedback analysis, and customer handling abilities.
• Proficient in Microsoft Office, Slack, and ERP systems.
• Proficient in English.