Head of Butler

Accor; Saudi Arabia; On-site; SAR 300,000 - 400,000; Full time

Job summary

A global hospitality leader is seeking professionals to ensure exceptional guest services and satisfaction at their luxurious property in Saudi Arabia. Candidates must possess luxury five-star experience, strong leadership, and interpersonal skills. The role demands attention to detail, integrity, and the ability to motivate a team. Prior training as a butler is highly regarded, reflecting the company's commitment to superior service. Join us and help shape memorable experiences for our guests.

Qualifications

• Luxury five star experience necessary.
• Prior formalized training as a butler is highly regarded.
• Must be a self-starter, coach & mentor.

Responsibilities

• Monitor guest service level for maximum satisfaction.
• Establish good public relations with guests.
• Transmit guest requests accurately to the team.

Skills

Leadership qualities

Interpersonal skills

Communication skills

Problem solving abilities

Attention to detail

Job description

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Job Description

• To constantly monitor guest service level, ensuring a maximum guest satisfaction.
• Establish good public relations with all guests.
• Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.
• Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up.
• Receives, records, and distributes various reports via the Opera system.
• Always transmits guest requests and preferences accurately to the team.
• Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in.

Qualifications

• Luxury five star experience necessary.
• Prior formalized training as a butler is highly regarded.
• Strong leadership qualities, interpersonal, and communication skills.
• Strong attention to detail, highly responsible, organized & reliable.
• Strong interpersonal and problem solving abilities.
• High level of integrity, enthusiasm, dedication and support for continuous improvement.
• Must be a self-starter, coach & mentor who can inspire the team to perform their best.
• Flexible management style to meet challenge of a changing work environment.

Your team and working environment

• Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two‑ and three‑bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir‑faire, blending the brand’s unique sense of joie de vivre with the very best of the local.