Head of BOS Program Office Europe

Ericsson; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading telecommunications company is seeking a Head of Program Management Europe to oversee the Service Line Business and Operations Systems (BOS). This leadership role entails establishing project management practices, managing teams, and driving service delivery. The ideal candidate will possess over 12 years of experience in Telecom/Systems Integration with a proven leadership track record, as well as an ICT/Engineering degree. Strong skills in governance, communication, and digital transformation are essential for success in this position.

Qualifications

• 12+ years in Telecom/Systems Integration with strong delivery experience.
• Experience managing senior teams across multicultural environments.
• Fluency in English; knowledge of additional languages is a plus.

Responsibilities

• Lead the BOS Delivery Fulfillment practice across Europe.
• Manage Program Directors and Project Managers.
• Ensure accountability for service delivery issues.

Skills

Telecom/Systems Integration

Project Management

Leadership

Digital Transformation

Communication

Governance Frameworks

Education

University degree in ICT/Engineering

MBA (desirable)

Tools

Agile methodologies

Waterfall approaches

PMP certification

JS8 Program Director GIAP certification

Job description

About This Opportunity

Ericsson is looking for a Head of Program Management Europe within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role responsible within BOS Program Office. This role is responsible for establishing strong project management practices in pre‑sales and delivery, ensuring solution deliverability, process adherence, realizing financial commitments and realizing customer value.

This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of BOS Delivery Excellence Leadership team.

What You Will Do

• Lead BOS Delivery Fulfillment practice across Europe cluster, managing Program Directors (PD), and Project Managers (CPM).
• Senior People Manager of own unit and a senior Leader across matrixed organization to all PDs/CPMs and Contract Fulfillment Responsible (CFR).
• Closely Partners with Global Delivery program office.
• Set Individual Performance and Development goals for members with regular check‑ins.
• Responsible for team dimensioning; and Cost Center Responsible to deliver over‑Absorption target and required Utilization/Billability.
• Accountable for the delivery of Services (scope, cost, quality, and time).
• Responsible for competence management and upskilling of their community to serve business needs.
• Define and drive SI and ADM Execution adherence model with Service Delivery Tools, Process & Methods.
• Accountable for overall resource forecasting and planning; and achieving right‑shoring targets.
• Accountable Services Financial Planning, Forecasting, and Landing with partnership with BOS CU Delivery and CSS CUs.
• Drive a Knowledge Sharing and Asset building culture across CPM/CFR community.
• Drive Live Node Activity (LNA) Adherence in CPM community.
• Instill a culture for add on sales and customer value maximization.
• A champion for Compliance and the application of the Detailed Application Guidelines.
• Services Profitability Improvement focus through cost control, change management, quality adherence, and Automation.
• Revenue realization based on committed timelines and in line with financial forecasts.
• Works closely with the BOS CU Delivery Units to drive BOS Services Delivery.
• Single Point of Accountability/Escalation for SL BOS service delivery issues.
• Accountable to review and sign‑off on Solution Responsible and Fulfilment responsible artifacts during Pre‑sales.

What You Will Bring

• 12+ years of experience in Telecom/Systems Integration, ADM and Operations driving sophisticated programs and operations with a strong delivery track record.
• University degree in ICT/Engineering. Graduate degree such as an MBA is a plus.
• Strong People Manager track record leading Senior Team members and leading Leaders.
• Proven leadership experience, managing senior teams and leaders across matrixed, multicultural, and geographically distributed environments.
• Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
• Mandatory certifications: PMP and JS8 Program Director GIAP certification
• In depth knowledge of different SDLC methodologies including Agile and waterfall approaches
• In depth knowledge and experience in project management and governance frameworks
• Expert level in Digital Transformation for OSS/BSS and surrounding Domains.
• Strong consultative, presentation, and communication skills
• Proven track record to deliver results within a time sensitive and high‑pressure environment.
• Strong experience in organizational and program-level governance.
• Fluent in English; additional languages are a plus.

Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups. Would you like to take a tour to “Life at Ericsson MEA”, visit short video Click Here

Why join Ericsson

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Req ID: 776662