Head of AI Agent CX & Experience

Lucidya; Saudi Arabia; On-site; SAR 120,000 - 160,000; Full time

Job summary

A leading customer experience firm in Saudi Arabia is seeking a CX Manager to oversee AI-driven customer service operations. The successful candidate will ensure the AI agents deliver exceptional daily experiences to customers. Key responsibilities include managing CX operations post-deployment, monitoring performance, and collaborating with product teams. Ideal candidates have extensive experience in CX operations and digital platforms, and are bilingual in Arabic and English. Join us to impact millions of customers through innovative AI-driven experiences.

Benefits

Continuous learning opportunities

Dynamic work environment

Revolutionary AI engagement projects

Qualifications

• 5-8 years in CX operations or customer support.
• 2-3 years managing digital CX platforms.
• Understanding of contact center operations.

Responsibilities

• Lead CX operations during AI agent deployment.
• Oversee integration with live CX workflows.
• Review conversations to track CX metrics.

Skills

CX operations

Contact center management

Analytical mindset

Communication skills

Bilingual (Arabic and English)

Tools

CRM

Ticketing systems

Digital CX platforms

Job description

A leading customer experience firm in Saudi Arabia is seeking a CX Manager to oversee AI-driven customer service operations. The successful candidate will ensure the AI agents deliver exceptional daily experiences to customers. Key responsibilities include managing CX operations post-deployment, monitoring performance, and collaborating with product teams. Ideal candidates have extensive experience in CX operations and digital platforms, and are bilingual in Arabic and English. Join us to impact millions of customers through innovative AI-driven experiences.