Guest Service Executive — Luxury Hospitality, Multilingual Support

DUBAI HOLDING; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading luxury hospitality brand in Saudi Arabia is looking for a Guest Service Executive. This role involves answering guest inquiries and coordinating with various hotel departments. Ideal candidates should possess strong communication skills, the ability to manage high call volumes, and problem-solving capabilities. We offer attractive salaries in SAR and generous benefits including F&B perks, hotel discounts, and health care packages.

Benefits

Attractive salary

Generous F&B benefits

Reduced hotel rates

Excellent leave and health care package

Flights home

Qualifications

• Strong communication skills necessary to assist guests.
• Ability to multitask and handle high call volumes.
• Excellent problem-solving skills for guest concerns.

Responsibilities

• Answer all internal and external calls efficiently.
• Assist guests with inquiries related to hotel services.
• Handle wake-up calls, emergency calls, and service requests.
• Coordinate with other departments for guest requests.
• Support in handling guest complaints efficiently.

Skills

Strong communication skills

Ability to manage high call volumes

Excellent problem-solving skills

Computer literacy and strong MS Office skills

Tools

Hotel systems such as Opera

Job description

A leading luxury hospitality brand in Saudi Arabia is looking for a Guest Service Executive. This role involves answering guest inquiries and coordinating with various hotel departments. Ideal candidates should possess strong communication skills, the ability to manage high call volumes, and problem-solving capabilities. We offer attractive salaries in SAR and generous benefits including F&B perks, hotel discounts, and health care packages.