Guest Service Agent

Centro Corniche; Al Khobar; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hotel in Al Khobar is seeking a dynamic Guest Service Agent to provide professional, customer-focused service to guests. Responsibilities include ensuring a warm welcome, checking in and out guests, and maintaining guest privacy. The ideal candidate should have a degree in hospitality and experience in front office operations. Strong communication skills in English and adaptability in a multicultural environment are essential. Join our team and contribute to creating unforgettable guest experiences.

Qualifications

• Excellent written and verbal English communication skills.
• Knowledge of an additional language is essential.
• Previous experience in the Front Office Department within a hotel.

Responsibilities

• Provide professional and customer-focused service to guests.
• Check in and check out guests according to established SOPs.
• Responsible for cash inventory and handling various payments.

Skills

Customer Focus

Problem Solving

Interpersonal Abilities

Teamwork

Adaptability

Education

Degree in Hospitality

Tools

Opera

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork