Guest Relations - General Opening

Six Flags مدينة القدية; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading entertainment theme park in Riyadh is seeking enthusiastic individuals to join their Guest Relations department. The role involves ensuring guest satisfaction, assisting with inquiries, and maintaining a welcoming atmosphere. Candidates should have prior customer service experience and strong communication skills. Flexibility in working hours is essential as the position may require work on evenings and weekends. This is an exciting opportunity to be part of a dynamic team in a renowned park.

Qualifications

• Prior experience in guest relations or customer service is preferred.
• Strong communication and interpersonal skills.
• Positive attitude and ability to work well in a team.

Responsibilities

• Ensure guest satisfaction by providing excellent customer service.
• Assist guests with ticket purchase and park information.
• Handle guest complaints and elevate issues when necessary.
• Promote and upsell park's services, products, and memberships.
• Collect and analyze guest data to identify areas for improvement.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Conflict resolution

Job description

As part of our ongoing recruitment process, we are building a CV pool for future opportunities in the Guest Relations department at Six Flags Qiddiya City. If you have experience in providing exceptional customer service and are interested in joining our team, please submit your CV along with a cover letter specifying your areas of expertise and the type of role you are interested in.

Key Responsibilities

• Ensure guest satisfaction by providing excellent customer service and addressing inquiries or concerns
• Assist guests with ticket purchase, park information, and directions
• Handle guest complaints and elevate issues when necessary
• Coordinate with other departments to resolve guest issues and provide necessary assistance
• Maintain a friendly and welcoming atmosphere for guests
• Provide information on park attractions, shows, and events
• Promote and upsell park's services, products, and memberships
• Assist in managing guest feedback and conducting surveys
• Collect and analyze guest data to identify areas for improvement
• Adhere to all park policies, procedures, and safety regulations

Requirements

• Prior experience in guest relations or customer service is preferred
• Strong communication and interpersonal skills
• Positive attitude and ability to work well in a team
• Excellent problem‑solving and conflict resolution skills
• Ability to work in a fast‑paced and dynamic environment
• Flexibility to work evenings, weekends, and holidays