Guest Experience Butler Supervisor

AccorHotel; Medina; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel chain in Medina, Saudi Arabia, is seeking an experienced Butler. The ideal candidate will manage and supervise staff, ensure top-notch guest services, handle requests efficiently, and maintain service quality. Responsibilities include overseeing team communication, managing guest complaints, and preparing for daily activities. A strong customer service background and excellent verbal communication skills are required for success in this luxurious environment.

Qualifications

• Previous customer related experience is an asset.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues.
• Focus attention on guest needs, remaining calm and courteous.

Responsibilities

• Manage and supervise staff tasks.
• Ensure clear communication amongst team members.
• Handle guest complaints and requests accurately.
• Monitor performance and provide timely feedback.
• Prepare for daily activities and oversee guest interactions.

Skills

Outstanding guest services skills

Sophisticated verbal and communication skills

Interpersonal skills

Problem-solving abilities

Tools

Microsoft Windows applications

Job description

A leading hotel chain in Medina, Saudi Arabia, is seeking an experienced Butler. The ideal candidate will manage and supervise staff, ensure top-notch guest services, handle requests efficiently, and maintain service quality. Responsibilities include overseeing team communication, managing guest complaints, and preparing for daily activities. A strong customer service background and excellent verbal communication skills are required for success in this luxurious environment.